EGO Power+ is the next generation of cordless outdoor power tools. Patented battery technology delivers gas power and performance plus longer run times.
EGO (egopowerplus.com) has 744 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Manufacturing · Lake Zurich, Illinois
Excellent
Manufacturing · Elgin, Illinois
Excellent
Manufacturing · Chicago, Illinois
Excellent
Manufacturing · Glendale Heights, Illinois
Excellent
Showing 613 reviews with 1 star · Clear filters
James H.
START with useless. Battery under warranty. emails, messages, for return call. Management envoled FINALY requesting photos of Battery and equipment, all provided!! 6 phone calls, several messages,several emails. Its only been a month. Left phone number,email address, home address. Worst customer service EVERY. !!
Jason D.
EĜO batteries are garbage. Save yourself some headaches, do not buy EGO products! The equipment may work with better batteries but the batteries they come with are terrible. They overheat quickly and fail often. EGO customer service will do nothing for you, if you can even get through. I Waited over 2 hours on hold before speaking with a person. The company could care less that the equipment doesn't work. EGO'S suggestion was to buy another EGO battery for $350.
John K.
WAITING for parts to ship for 6 months. 2 bolts needed for blades. ALWAYS an excuse! This company will disappear in a few years along with electric cars.
Jon C.
Bought a ego weed wacker in June of 2020. I used it a year, then one of the neighborhood kids started mowing. He had his own set up. It sat in my garage for 2 years in a climate controlled garage and not on the charger or the weed wacker. I recently moved and now it will not hold a charge. 3 months out of there crappy 3 yr warranty. On a product this expensive, I would have expected better quality! I guess I was wrong! I will never go back to them. Time to pull out the little old 2 cycle I’ve had for 20 yrs. It still works!
Ron S.
Spent over $300 on a 765 ego blower and it only lasted a few months. The company would not back their warranty because I bought it on Amazon. Extremely disappointed with this product and with the company’s customer service
Duane B.
After one season my batteries started to malfunction. I have called in 3 times and they will not replace my batteries instead they keep walking you through a RESET procedure for batteries and charger UNTIL WARRANTY RUNS OUT. That works for about 6 months and then again and again. NOW THE WARRANTY IS PAST AND I AM SCREWED. THIS IS GOING TO COST ME ABOUT $1000.00 FOR NEW BATTERIES. I AM BUYING A GAS POWERED LAWNMOWER, A GAS POWERED WEEDEATER AND GAS POWERED BLOWER. Sick of the 2 hrs downtime between charging batteries(I have 3 chargers) just to do a 1/5 acre lot with 3 bedroom house and garage. This equipment also raised my electric bills an added $35.00 a month charging batteries. IT IS NOT WORTH IT. I SPENT $1800.00 and because of bad batteries, the equipment is useless. Do Not Make The Same Mistake I MADE!!!
Stephen P.
A pure joke on customer services. See my prior post
Matthew L.
Absolutely horrible customer service. Constant gaslighting trying to convince me my battery won’t charge is a result of weather or my outlet. Apparently attempting successfully to drag it out past the warranty date. So they have now switched to “sorry it is out of warranty”. Mower has a loose handle causing the mower to shut down because it triggers a safety switch. Numerous calls with no help, no part, and constantly on hold.