EGOReviews of egopowerplus.com

The only thing that made it great after more than a month of being on hold, being asked for the same information over and over, not returning calls, being on hold for 45 minutes and then disconnected etc was Becky in customer service Today. I explained to her that the battery in both my grass trimmer and Hedge trimmer had gone bad at The same time, one from 2022 and the other from 2023. I am a healthy 73 year old retired executive who uses the lawn trimmer every week and the hedge trimmer only twice so far. I alternate the batteries in the lawn trimmer so both batteries get used. When I finally got to customer service they agreed to send 2 new batteries . When received they were both “green” until I put them on the grass trimmer and each one turned red then red/green. Bad they said so they sent another battery and when received it had 3 green lights so I slid it on to the machine and it sparked and smoked so I pulled it off. Dead of course. When I finally got ahold Of them again I Got Becky!!!👍. She listened carefully and reviewed everything that had transpired over the last Month. She even saw where other CS people had made “mistakes”. I suggested to her that it is Not the battery that is faulty, there is a short in the machine. No one else listened. So what happened! She is sending me 2 batteries AND she gave me a warranty service request form to take to Lowe’s or Northern Tool and even found the addresses for me. I knew Lowe’s does not repair at the stores so I took the trimmer to Northern today and it will be fixed, in fact they know what was wrong. So, why this long review? I worked in executive management in three large corporations Including a 20 year stint at Stanley Tools, always managing manufacturing operations. Customer Service was and is the backbone of success. Becky deserves recognition from EGO and I certainly hope she gets rewarded for finally a job well done. I hope I hear back on that. Thanks

In order To do this Review It should be long. I will try to make it short. I bought a farm and went all in with the ego product. Everything you need To be my own gardener. Including The power station and backpack for power. I spend about $6000. I have had It all for two years now. Overall I am Extremely happy. With the purchase. There have been some issues. One would be the LED screen on the Power station went out. They replaced the entire unit. Two I thought I had bad batteries and they helped me repair them with the charger, I was surprised it worked. The third thing was the Turbo button went out on my leaf blower. With that said I will say this. Dealing with customer service is not easy and all agents are not the same. Sometimes you need to call back or ask for supervisors. They all are not consistent with how to go about fixing a problem. After a total of 3 phone calls on the leaf blower. They finally saw things my way and agreed to send me a whole new unit because I live too far for the customer service shop. Too keep this short all problems were handled. Not as easily as As one would like. So far I love the product and they have held up to the warranty claims and beyond by sending me new items. The agents always are professional and don't get upset and don't give up on dealing with you. You just have to politely state your case and how you feel. Ask for a supervisor or sometimes just call back and get a different agent. I felt it necessary to write this reviews because when I was on hold I was reading all the bad reviews and it seemed hopeless, I was on my 3rd phone call on the leafblower. I was gearing up to write a really bad review. Like the others. When the gentleman made the right decision and send me a new unit battery and charger. Due to EGO reps finally Coming to the right Warranty decision On my behalf.I felt it necessary for me to write a good review. Don't think enough people do, but we all will race to write a bad review! I hope this helps Balance out some of the negative.

Unfortunately I can’t comment on customer service as I haven’t had any problems, however I purchased my ego strimmer around 7 years ago and was so impressed I have added the chainsaw, leaf blower, hedge trimmer and lawn mower to the ego family. I have the 7.5AH battery for the lawn mower which will go for about 45 minutes, I also have a 2.5AH, 4AH, and 5AH battery and so far have not experienced any problems with the batteries, chargers or appliances. Now enjoying a life free of pull cords and petrol!

Je suis du même avis que SAM, je suis surpris du si faible score. J’ai acheter une tondeuse et un souffleur voici bien 6 ans pour le jardin de ma maison de vacance en Hollande avec 12 Ares de terrain chez le revendeur local à Oostburg . Un défaut sur le souffleur a été pris sous garantie et depuis plus rien comme souci. Je recommande !

Switched from ryobi to ego for line trimmer and blower. Went top end in both. Mind blown how good the products are! They are a notch above anything in the market.

100% satisfied with how EGO honors their warranty. After one season my EGO LM21355p lawnmower would not start. Called the warranty number on Thursday. Michelle promptly answered and after a couple of checks that it wasn’t operator error and that there were no EGO repair shops nearby EGO is sending me a new replacement mower. I don’t know why there are so many negative reviews on here. But perhaps the many who get good warranty service do not take the time to review. I did.

I recently purchased an EGO POWER+ 56-volt 21-in Self-propelled Cordless Lawn Mower 6 Ah (Battery Included) - Feb 2023. The first one I purchased the battery didn't seem to hold a charge beyond 30 min... I contacted EGO customer service and they indicated they would send another battery. I didn't receive a battery; called back to customer service and discovered the order had not been placed. The battery was re-ordered. A week later, I took my unit back to Lowes and exchanged it for a new mower as I could not wait on the battery. My battery arrived today 3/9/23 I will say that I've enjoyed my mower, and so far, so good. It's easy for me to use and it makes cutting my yard simple. I decided that I would do my own yard this year as my yard is pretty flat. I even cut my neighbor's yard which is on a hill. The self-propelled feature made it a breeze. It was easy for me to use as a woman who does not like yard work at all. It's lightweight and stores easily in my garage. After having done some additional research, I found out that you absolutely can not leave the battery on the charger for an extended period of time, it will degrade the battery and shorten the battery life. EGO may want to put a big RED STICKER on all of their BATTERIES to Tell everyone, do not to leave their battery in the cold and do not leave the battery plugged into an outlet beyond what is necessary to charge it. I think some of the bad reviews may be a result of people leaving their units plugged in and not knowing that it will cause the battery to fail. Next on my list is the backpack blower.

Really surprised to read such bad reviews. I got the multitool four years ago (Combi strimmer, hedge trimmer, pole chainsaw) and added the long blade hedge trimmer and chainsaw a year later. Use them for routine maintenance (i.e. I'm not a professional user but they get a heavy workout every couple of months) - chainsaw has gone through thousands of logs, strimmer has done acres of grass and light brush. All still working fine, more than enough power, never had any issues with maintenance. I'm really happy with these tools.