EGOReviews of egopowerplus.com

I give 2 stars because I'm relatively happy with my EGO equipment (blower, string trimmer, edger and hedger.) The adjusting wheel fell off the edger the first two times I used it, but I found the parts and put it back together. The 3rd time it was used, my wife lost several parts to the wheel adjuster, so I called EGO customer service. I called 6 times and talked with 3 different people explaining my issue over and over and over. I asked for a customer service supervisor and was told they would call me in the next 24 hours. They did not, so I called a sixth time and spent 35 minutes explaining in detail (again) that I needed 1 bolt, 1 bushing and 3 washers only to be told to take my whole unit to a local EGO repair shop! I drive 40 minutes round-trip and the business is closed with no listing of their working hours, so I left a message and will have to do another 40 minute trip to get $2 worth of parts that could have been sent to me in the mail. EGO's customer service has been a extremely frustrating and time consuming waste of my time. I've only had the equipment for less than a month and hope I never have to contact EGO again for help!! They need email customer service as well...perhaps that would be easier and less confusing.

Products designed to fail ..like trimmer head...and that isn't under warranty. Nor are blades and other parts. Worst is spending an hour on the phone with customer service jumping through hoops. "Find a charger that is not plugged in...plug it in...what are the lights? ...now put in a battery. What are the. Lights! Now put battery into the tool. What are the lights? Now take battery out of the tool. What is serial number now go to your email...answer questions. Now attach copies of your receipt. No. That copy won't do. Go back to where you bought it or call their corporate office?????! I just want a warranty repair on the tool . Even after I contacted Lowes corporate for a copy of the invoice, and escalating the matter, they are still telling me it's not sufficient. I don't suggest buying their products.

The battery has a three year warranty. My battery was losing power with 6 months remaining on the warranty. I called and they tested my battery and found that it powered my leaf blower for seven minutes, that is 7 minutes and declined any claim stating that is usual for a battery that old. Who leaf blows for seven minutes?

EGO 56Volt Lithium battery under a year and has already broken charger not charging battery. Have tried multiple trouble shooting issues and nothing has resolved it.

I bought a blower with a 2.5 amp battery to check out Egos products… I liked it and invested in a 26” hedge trimmer and a 5 amp Ego battery… Using the correct charger, I tried to use the battery on my blower but it shut of after several seconds of use… I was charging my 2.5 amp battery at this time and it charged normally. I attempted to contact Ego at their service number and waited an hour on hold, while my other battery was charging, then opted for the automatic call back which had not come several hours later… I am not concerned about the defective battery because it was probably some type of manufacturing issue and lack of quality control, but I found their customer service bad enough that this isn’t the quality of company that I am willing to work with. Will be returning my new unused hedge trimmer and the new battery. Will sell my blower, charger, and 2.5 amp battery to someone at a discount. My next goal is to find an optional supplier.

EGO Battery Warranty Replacement. Called the toll free number as there is no other way to submit a request for warranty replacement of a defective battery. I was on hold for about 35 minutes before someone picked up. Ran through the troubleshooting questions with the agent and they determined that the battery was indeed defective. They say they will send a new battery in the mail in 10-15 days. Total time on the phone: 53 minutes.

I have bought ego lawn mower and trimmer for years ago. Basically both of them are trash. Ego says how much they care for environment. Really If their equipment last only 4 years and ends up in landfill that is not protecting the Planet. The batteries that is another story. 2 years and I had to charge them more often to cut the same area. Price is extremely high these trash. I would advise to anyone to run away from greedy ego products.

This is a tough review. I bought the self propelled mulching mower (Model #: LM2135SP) and the combo pack of blower and grass trimmer (Model #: ST1502LB). After solving the problem of a defective battery for the mower I have been extremely pleased with the mower and the blower. Everything is as advertised. Unfortunately the trimmer is a different story. It is lousy product in multiple ways. First in order to load it you have to have biceps of steel. You put the supplied line through the head of the trimmer and pull it so you have equidistant pieces hanging out. You then have to manually crank the head to get the line to be wound inside the head. That takes a lot arm strength and some time . I was ready to live with that except for the fact that the recommended (and supplied) line kept breaking and the only way to fix it is to take the head off, unwind the line and repeat the loading process again. The supplied line breaks frequently. One time, for a normal back yard that it took 20 minutes to trim with my corded trimmer, I spent 70 minutes with the Ego mostly doing the above. The other thing is it doesn't cut well. My corded trimmer, if I placed it on the ground it would scalp the grass all around. The Ego only cuts the grass if the grass is really high. I had to tilt the trimmer many different ways to try and get it to actually trim. Buying a trimmer in a combo pack, I knew I wasn't getting the top of the line but this is ridiculous. I am back to using my corded trimmer while trying to find a really good battery operated grass trimmer.