EGOReviews of egopowerplus.com

Thee WORST most immature unprofessional customer service reps in the business. They cannot take feedback and they flat out tell you that they don't care whether you remain a paying customer. They are argumentative and untrained to handle customer service calls. They could care less about the customer or the business. I'm out. I'm done buying their products. It's no wonder that they have an overall rating of 1 star.

Gonna have to go with one star here guys. Dropped my equipment off and everything went smooth. This was July 16th, here we are August 4th and I have heard a word from these guys. Not one word, I even called 2 times. First time I called the guy didn't even know what equipment I dropped off, he said I have a steele series or something along those lines. That would be incorrect, then after telling him what i dropped off he transfered me to another place because they don't actually do the repairs here. Of course no answer I leave a message no call back. Second time I called I got the oh we are behind almost 3 weeks bit. Sounds like you guys suck at your job(my opinion)from what I'm going through. Still to this day not a word from Wright or the folks who actually do the repairs. This will also go on EGOs review page as well for working with these guys. It has officially been 19 days since I dropped off my Ego Trimmer, not anything crazy big just a Trimmer and I haven't heard anything. Come on folks get it together

The 56 volt battery charger stopped working after 2 uses. I called ego and was able to get a replacement after a long phone conversation. The replacement came and I found it in a used condition and it did not work. I am now trying to get thst one replaced but so far they have not been cooperating. It is pretty ridiculous dealing with this company. Who sends a broken used charger that had crud on the bottom of it. Do your self a favor do not buy any of their products. They do not stand by them.

Terrible customer service. What a shame. This company used to provide excellent service and now if a question you get a call in center that wants to read from a brochure

Doesn't cut for crap. They say use double blade . Mine a model won't take double blade. I did it anyway. Cut better but every 10min shut down cause battery over heat. This is a piece of junk. I would not recommend this to anyone.

I only used EGO 18" Misting Fan a few times before it stopped working. The pump no longer draws in water, making it completely unusable. A product failure is frustrating, but what made the experience even worse was the customer service. Unfortunately, I no longer have the receipt, so they refused to help or honor any warranty without it. I've invested heavily in the EGO ecosystem and own multiple EGO products, including a lawn mower, leaf blower, trimmer, edger, and snow blower. I also have an EGO account with verified purchases, but none of that seemed to matter. They were unwilling to work with me or offer any reasonable solution. Because of this experience, I won't be buying any more EGO products. When it's time to replace or add equipment, I'll be switching to Ryobi instead. Save your money. Once they have it, don't expect them to stand behind their products or reward customer loyalty.

I have several EGO products and when they work they are great. I have 2 edgo trimmers, 1 ego edger , and 1 ego bushwhacker and a separale battery backpack. Th e string trimmer heads are terrible. even the autofeed doesn't work right. I had 1 Ego trimmer replace under warranty. The second 1 is in the shop right now. I live in Houston area ( zip 77396 Humble) and there are no Ego service dealers withing 40 miles. Well Ego says they have service dealers in Houston area; but that is not true. I went to almost all of them and they are backed- up up 6 months or they no longer service. The closest to Houston is Stafford, TX. This is really unacceptable, but there is nothing you can do about it.

I just bought a ego hedge trimmer and the battery was leaking acid and called ego to get a replacement battery shipped and they have put me through the worst experience of customer service I have ever been through in my life of 55 years. mind you, this tool is days old and never been used. and there asking for everything under the sun and still haven't shipped a replace. so I will be returning this product for a full refund to amazon. not to mention it Chinese owned out of china. so buyer beware!! because with this practices they won't be around long. and if you buy a full line of this product you will be stuck with tools you can't get batteries for because there out of business.