EGOReviews of egopowerplus.com

Terrible customer service. They outsource their customer service to out of the country. The English language is barely understood. I spent 45 minutes on the phone with them. That is AFTER i called multiple times on their 800 number,and left two messages for a call back. The woman I spoke with with VERY patronizing. Didn’t believe me when I told her the battery had died. Told me, “well, when and ONLY when we get a copy of your receipt in an email, will we begin to send the order to our warehouse and when and ONLY when that happens you will be sent a tracking number”. Mind you, this is after the product was only five months old, and I had registered it, and i was very much still under warranty. They refused to believe me even after i had registered the product. I will NEVER purchase an EGO product again. If this is the kind of customer service they have, no way. Their products are far too expensive to warrant this kind of treatment.

will not return my phone call,I was on a call back and they never returned it. I tried to find a manual for the battery on line but could only find one for the mower.very disappointed in EGO service

I have an EGO 21" mower purchased refurbished thru Home Depot. The self propel throttle lever is inoperative and the mower will only self propel at lightening speed and I for sure cannot keep up with it. Normal warranty I now find out is 5 years but refurb is 1 year. They direct me to a service facility I've never heard of. Will probably charge me $250 just to look at it. Awful and will never buy EGO again.

After almost 2 weeks trying to speak to someone about a bad battery, now they want the receipt and all the serial numbers, otherwise they will not replace it, its been over 2 years since I got the tool and I don't have it, really bad customer service and a ripp off.I will not buy Ego tools anymore.

Can't get product registered properly, customer service will not answer or return calls.

BAD CUSTOMER SERVICE CANT TALK TO ANYONE ON PHONE ABOUT BLOWER BATTEY NOT TAKING CHARGE WAS TOLD 1WEEK AGO TO CALL BACK AND THEY WILL REPLACE BATTERY IVE WAITED ON PHONE 2 HOURS AND NO RESPONCE SO NOW IM WAITING FOR CALL BACK AND THAT HAS ALREADY BEEN 1 HOUR AND STILL NO RESPOSE

I loved my Ego mower .... Until I had to deal is fluid leak on my mower. It was only 2, months old when I noticed an oily fluid from under the mower. All customer service cared about. Was me having a purchase receipt even though I had registered this product right after I bought it online. Very poor customer service! Would not buy or recommend this product again!

The battery does not operate at times, pausing periods…. Called twice with a 51 min combined wait time. I called, waited with no customer service rep so I left a call back #, called, waited… second, third, fourth verse same as the first. Looking at the other reviews and my own experience I cannot recommend.