EGOReviews of egopowerplus.com

Horrible customer service. On hold for 42 minutes one day and 2 hours 37 minutes the next and still haven’t got through to them. The products are good but customer service is horrible. They provide no number for customer complaints. I wrote a complaint to Chervon their parent company. Not expecting to hear from them. I’m done with Ego

ego will not answer their phones. good luck getting help with a chainsaw problem. 2 weeks trying to get someone to help. Lowes will not take chainsaws back over 6 months. chainsaw will not work anymore.

AFTER 2 YEARS MY EGO NEXUS GENERATOR WOULD NOT CHARGE THE BATTERIES. THE BATTERIES ARE NOT THE PROBLEM, AS I WAS ABLE TO CHARGE THEM ON THE RAPID CHARGE FROM MY EGO SNOW BLOWER. I CONTACTED CUSTOMER SUPPORT AND EXPLAINED THE PROBLEM TO 3 DIFFERENT SERVICE REPS. THEY COULDN'T UNDERSTAND THE PROBLEM BECAUSE ENGLISH WAS THEIR SECOND LANGUAGE. IT SEEMED I WAS TALKING TO PEOPLE IN INDIA. FINALLY MY CASE WAS REFERED TO A SUPEVISOR AND HE WAND VIDEOS OF THE PROBLEM. AFTER TWO VIDEOS AND MY EXPLAINING THE PROBLEM OVER AND OVER HE WANTED A THIRD VIDEO. AT THIS POINT I REFUSED, TOLD HIM TO EITHER HAVE MY NEXUS REPAIRED OR REPLACED. TO PUT SOME SERVICE IN CUSTOMER SERVICE. THAT WAS A WEEK AGO AND STILL NOTHING FROM EGO. CONSIDERING THE COMPLAINTS I HAVE READ ABOUT EGO'S CUSTOMER SUPPORT I WOULD NOT BY ANY MORE OF THEIR PRODUCTS. IF A PRODUCT FAILS OR NEEDS REPAIR, YOUR ON YOUR OWN. CUSTOMER SUPPORT IS USELESS. I AM NOW BUY A BLUETTI.

Have the snow blower and noticed 1 battery started flashing orange than stop the machine. Called customer service and they said it was out of warranty by 1 month and wouldn't do anything for me. I knoticed the second battery started doing the same thing and found out its a temperature sensor that protects the battery from overheating. The batteries are not overheating as I just swap them or tap them and the flashing goes green and they start to work again. They obviously have a defect and they don't admit it with no customer satisfaction service for very expensive batteries..

My Ego mower has been used less than 10 times. One day, I started it up and it quit before I even tok five steps. It wasn't mowing anything and would not start up again. I called customer service and after getting the "run around" had to take the mower 25 miles to a Lowe's. Lowes said I had to deposit $80 for someone to look at it. Lowes then sent it from Tulsa Oklahoma to Texas for service. The service guy picks up and delivers every two weeks! The mower has been "in service" for 2 months and I still haven't heard a word on it. I called Lowes and they said it's been repaired but it's still in Texas. They said it should be back in two weeks! We'll see if that happens. Absolutely the worst customer service I have ever experienced

They refuse to honor their warranty on defective leaf blowers. And customer support gives the runaround before you end up getting a message that the complaint has been resolved, forcing you to start all over. The product was great when it worked, but just weeks later it stopped and they won't help - they won't even direct me to a repair shop so I can pay myself to repair their defective product.

I was turned away by ego for a defective battery under warranty when it was new three years ago. The rep said it charged and operated (but did not hold charge) and to call back if it keeps doing it. I dont have time to keep testing a defective battery, or wait 1hr + to talk to their terrible support team so I ignored it. Fast forward today I dusted it off and it wont charge at all. They told me to get bent because its out of warranty now. I got no use out of the battery and the company clearly doesnt stand behind their products.

Battery stopped charging after 10 months. I gave the EGO Warranty Department valid serial numbers and sales receipt. They sent me notice my warranty was good and all setup. A day later Ego's Warranty department said they will not honor the warranty because I bought it at a lower price than the industry standard. It is not my fault I got a discounted price. Now they wont honor the product. Turns out EGO has a small set of sellers that set specific prices on their products so it is the same price no matter where you buy it. Be warned you will not get a warranty if you get a discounted price. They honor the partnership of the sellers to keep the prices high over their actual products. They have a very bad business model. I had to leave 1 star since I couldn't leave zero stars.