EGOReviews of egopowerplus.com

Trash company that will jerk you around until your warranty expires and then tell you to buy a new battery. The worst. I look forward to their bankruptcy.

i bought a blower at over $530 with tax on the box it said the power and batterie 1 hour and 30 minutes , to my surprise it was 20 minutes so ego made me waste 3 weeks of time a. open an account b. emails telling them the problem c. them telling me to verify battery d. telling me there are 3 speeds to test them all e. me replying actually there are 6 speeds icluding turbo and only at 1 st speed it does over 1 hour and 30 minutes however at that speed even speed 2 and 3 and 4 blows barely anything e. after wasting so much time 8 emails sent + testing each speed many times wasting hours of time they responded that it does what it says ( BIG LIARS SCAMMERS THIEFS AND THEY HAVE CLOSED MY COMPLAINT I TOLD THEM I WOULD WRITE REVIEWS AND BRING THIS IN FRONT OF QUEBEC COURTS TRIBUNAL ) IN QUEBEC JUDGES REALLY HATE WHEN COMPANIES COME HERE AND ACT IN THIS MANNER THEY WILL BE PUNISHED SEVERELY ( I BOUGHT IT FROM RONA REPENTIGNY ))

CUSTOMER SERVICE ON MOWER LESS THAN 6 WEEKS OLD IS TERRIBLE!!!! I bought an ego mower on 7/8/26. Worked great the first time. A week later, mower stopped as I was finishing up my yard and green light on handle began flashing. Called customer service. Spent over 1 hour on phone. Was told to put mower up and let cool off. Battery still had over 1/2 charge and mower only used for 1/2 hour on small yard. Next day, mower worked. Used again a week later and mower did the same thing. Called customer service. On phone for over an hour. Was told I would be shipped a new mower, that I would receive shipping label/instructions to ship mower back. 7 days later, still no mower. Called customer service again. Was told that my mower model was out of stock and it would be another 2 weeks before new mower shipped. Paid $700 for a mower that quits on me. Lowe’s will not take it back and ego customer service is terrible!!!

WORST CUSTOMER SERVICE EVER!!!! HAD WEEDEATER AND BATTERY SINCE JAN 21, 2026. JULY 18TH CONTACTED DUE TO BATTERY NOT CHARGING. THEY SENT A REPLACEMENT, IT ARRIVED WITH CUTS AND SCRATCHES (BASICALLY LOOKED USED AND OLDER DATE OF 2024). CALLED THEY SAID OH IT MUST HAVE HAPPENED IN SHIPPING, WE WILL SEND YOU A NEW BATTERY. WAIT 5 TO 7 DAYS, WAITED AND NOTHING CALL BACK, THEY TELL ME IT GOT CANCELLED, WE WILL SEND ANOTHER WAIT 5 TO 7 DAYS, STILL NOTHING, CALL SAME STORY, REQUESTED SUPERVISOR. TOLD THEY WERE SENDING ANOHTER. ALL LIES HERE IT IS A MONTH LATER AND I AM HAVING TO PAY SOMEONE TO WEED EAT MY YARD AFTER ALMOST $400.OO ON A POS THAT I CAN'T USE. VERY UNHAPPY AND WOULD RETURN IF I COULD THEY ARE ABSOULTE HORRIBLE COMPANY AND TREAT YOU LIKE PEASENTS

Worst lawnmower I’ve ever had. I have a tiny scrap of a front lawn as my back yard is deck, patio, koi pond and rock garden. Planned this way after years of dragging mowers across my deck. After 35 years with the same Ariens mower it gave out (great mower that I bought used) and I wanted a battery mower this time so I spent $500 at Home Depot for the EGO self propelled. Oh my gosh! After using it maybe 6 times on a TINY front yard I’m paying $300 for a new control board. WTF? Always garaged, always a freshly charged battery. I expected it to last me the rest of my life as little as it gets used. No way! Next time it breaks down and after reading the reviews, I’m sure it will I’m taking an ax to it because putting it on the curb for free? I seriously doubt anyone would take it.

Horrible doesn't explain this company. It is absolutely the worst of the worst. Poor tool workmanship, poor service, a joke of a warranty. Just contact your Attorney General to deal with them. That's your only solution.

The battery died less than one year. Is doing the Ring of death that's all over the internet. And worst customer service experience. I won't purchase another battery I'm already switching to another brand now I have to get rid of a leaf blower and string trimmer. Thank the Lord I didn't buy the mower

I am writing to express my profound dissatisfaction with the completely unacceptable customer service regarding my six-week-old EGO trimmer. After the unit prematurely failed, Lowe’s was unable to assist, forcing me to handle the issue directly with EGO support. Your technician successfully troubleshot the device, confirmed it was malfunctioning, and explicitly promised that a replacement unit would arrive within 5–7 days. Today marks day seven. Upon following up, I was informed that the replacement has not even shipped, staff have no record of where it will ship from, and no one can provide an estimated date of arrival. This complete lack of operational transparency and failure to meet basic warranty commitments is absurd. Because of your failure to fulfill a promised delivery schedule, my yard is severely overgrown and I am now facing impending fines from my Homeowners Association. Your service infrastructure is an absolute disgrace. I will be advising potential buyers to avoid EGO products entirely and take their business to manufacturers who actually honor their warranties and value their customers.