EGOReviews of egopowerplus.com

I purchased an Ego power head/edger in May, 2024 and the tool stopped working on June 27, 2024. I made a warranty claim that day and was told the product is not in stock and the claim would be "escalated" to management. I have called two time since and have been told that the claim was escalated and that was all the information available. Per customer service, there was no one else to talk to and even a manager would give the same answer. I have not been able to edge my lawn for over a month and am very unhappy with the warrant claim and results at this point.

Ego Power Plus products are great but the batteries are a problem. They only have a three year warranty as well as the charger!!! Mine stopped working in 3.5 years. Customer service did let me know that the snowblower is still under warranty though...LOL. Can't use it without the battery! Two batteries and a charger costs over 1,000.00 Feels like I got ripped off by Ego. DON'T BUY EGO.

I am writing to express my deep disappointment with EGO brand lawn equipment. My recent experience with the string trimmer warranty claim has been extremely frustrating. The trimmer had been failing slowly over the past month until it finally conked out. Despite this being a common, well-known issue with this model, instead of a straightforward replacement, I have to drop it off at a service location for an indeterminate amount of time. I now stand to be without a trimmer for at least 4 weeks and up to 8 weeks, which is unacceptable for a tool that is essential for regular yard maintenance. Additionally, I am highly dissatisfied with the performance of the $5000+ Z6 mower. Despite its high cost and my additional investment of over a thousand dollars in larger capacity batteries, the mower cannot handle my 1.75-acre lawn without needing to be charged twice. This inefficiency means it takes me two days to mow my lawn, which is not what I expected from a premium product. To add to the frustration, about three months after purchasing, the zero turn mower needed an update. However, there were no clear instructions on how to execute it, and the mower bricked with no indication of what was happening. This left me with an unusable mower and no guidance on how to fix it. Overall, these experiences have severely undermined my confidence in the EGO product line. I had high expectations given the investment I made, but the performance and service have fallen significantly short. I hope EGO will take these issues seriously and work towards improving both product reliability and customer service.

We purchased a new EGO Mower from Amazon in April 2023 using my mother’s Amazon account and my credit card. I provided EGO customer service with the delivery email from Amazon showing the $517 purchase, as well as the good review we left for EGO on Amazon. We also gave EGO the order number from the emails received from Amazon, AND the serial number of the mower which is sufficient proof.  We provided all this info to Ego's Supervisor Moe, and also pictures of multiple ego products we had purchased from being a loyal customer.  The only receipt we did not have was to the mower which again was purchased on my now deceased mother account. EGO WILL NOT HONOR THE WARRANTY: We cannot access the Amazon Account to retrieve the actual receipt since it was my mother's account, and we closed it after she passed away to avoid fraud. I've provided all the email screenshots from Amazon in her email account.I even provided EGO with my mother's death certificate. We paid full price for the new mower and want the full warranty since the mower stopped working after a year.

LET THE BUYER BEWARE Purchased the 42" Z mower in April 2024. First time in use the armrest broke for no obvious reason. EGO won't cover this in their warranty citing that it is "cosmetic" damage. Clearly the armrest was damaged in shipment or assembly. Customer service was adamant about not covering this factory damage under the warranty. EGO case number 02265150

I purchased a Ego electric power lawn mower. The rather large lithium battery started leaking and malfunctioning after only 2 months use, mowing every 2 weeks. I attempted to return the mower, but Lowes requires a Return Authorization. Ego refuses to allow me to talk to the Returns Department, saying that Lowes has to call. This company sucks, they avoid responsibility for thier equipment by making sure you can't reach the right people. These batteries are a fire hazard, and should not be in your or my home.

I purchased an EGO 765 blower five months ago and used it only two to three times per month before it just quit working. Unfortunately, my experience with EGO's customer service has been equally disappointing. When I called for assistance, they told me I needed the receipt from Lowe's, where I bought it. I spent two hours of my time going back to Lowe's, waiting in line to get the receipt. After finally obtaining the receipt, I called EGO back and they asked me to email it to them. Now, they want me to find an authorized service center to take it to for repairs. The closest service center is an hour away, meaning I will spend another three hours just to get this blower repaired. This experience has been incredibly frustrating and time-consuming. I will NEVER buy another EGO product because their customer service is terrible, and their products, apparently, are just as bad. Save yourself the hassle and avoid EGO products.

Poor battery life. Have a blower, weed eater and 3 batteries. 1 battery has failed to recharge. It is 3yrs and 4mo old. Outside the 3 year battery warranty. I feel the life should be at least 5yrs on a good quality battery, especially since it is not taxed on a daily basis, just a blower and a weed eater used Occasionally/Weekly and battery replacement cost is crazy. $$$