EGOReviews of egopowerplus.com

EGO has the worst Customer Service in regards to honoring their Registered products! I called customer service when my EGO Trimmer reload button got stuck. They confirmed it was under warranty but proceeded to tell me they couldn't read my receipt (that I mailed in a year ago when I registered). I asked why they didn't tell me then but I knew I had it and hunted it out. Emailed it and again 2 more times after sending it they said we can't read it. I asked eactly what information do you need and I will enlarge that part. Finally after muliple phone calls they said ok we have it. They send me to the closest store in the next town, who then tells me they don't work on them there, they had to send it out. it would take a week. After a week I called and they hadn't even looked at it. So I called back EGO, to complain that it was just a stuck button. Customer Service in Guatamala, told me I needed to EXERCISE more patience. After 3 more calls asking for a supervisor or for my call to be escalated, they told me I had to wait 48 hrs more for them to return my call. I waited two days, nothing. I went to the store where I dropped off my trimmer to find out what the problem was and they asked me if someone called me. I said no, I'm checking to see where it is. Oh here it is. Then EGO supervisor calls me back two days after that to tell me that it usually takes 2 weeks and that is normal. Their Customer Service calls go to Canada or Gutamala. They don't care about their customers. Their products aren't cheap but they treat their customers AWFUL. My advice is not to buy anything from EGO!

CHEAP CHEAP CHEAP ITEMS. THEY CHARGE $30 TO RETURN IT'S MORE THAN THE COST OF THE ITEM

EGO WILL NOT HONOR THEIR WARRANTY. EGO refuses to replace my defective battery I purchased at Lowe's, even though my many complaints were made within the 3 year warranty period. Three times I requested a manager. Each time, I was told one was not available, but would call me that day. Two weeks later, one finally called. She agreed that according to EGO records, my initial complaints were made in a timely fashion. It has been not weeks, but months since my complaints. I am still waiting for a new battery. Apparently, a customer cannot trust EGO to honor their written warranties. Tony Raymond

I purchased a Ego power string trimmer and used it 6 times. I only used it while I was at our camp in NY. I tried to use it this week and it would do nothing except the head would shake. I tried taking it back to lowes where I purchased it and unfortunately it was past 90 days since I purchased it. They told me to call ego. So I did and ego told me that I had to take it 1.5 hours away to a repair shop before they could do anything so unfortunately I'm out 322.17. I would never conduct business this way! I even have the receipt.

I challenge any woman to remove the head from an EGO weed trimmer. I took it back where I bought it and the clerk struggled to reassemble and reattach the head. He obviously did a poor job since it jammed again immediately. At this point I bought a different brand weed trimmer and declared the EGO worthless. I used it about 3 months.

They do not honor warranty! I called about a 10 amp battery that had gone bad. Once they confirmed I had registered the battery i was told told to send an e-mail of the receipt. I sent it in and I have heard nothing back. I then received an e-mail that they had closed my case. The have not responded to my e-mails. I have invested over 10K in Ego products.I have a zeroturn, push mower, 2 snow blowers, 2 chain saws, backpack leaf blower, grass trimmer, pole saw, power station, inverter, aux battery backpack and at least 15 batteries. i will not buy another ego product and I will not recommend them

Caution..DO NOT PURCHASE. Would have rated zero stars if possible. They do not stand behind printed product warranty. I registered product online to receive an additional 2 years for a total of 5 years. Both batteries stopped working properly. Contacted their customer service and was informed to email the original purchase receipt and they would warranty. I did as requested and then they informed me the warranty is only 3 years even though I registered online for the additional 2. Plus customer service indicated all they needed was the receipt. Their marketing efforts to register the product do not represent the actual warranty provided. When asked to speak with someone higher up I was informed there is no one else. WOW pretty sad for a company of this size.

VERY OVER PRICED MOWERS BEING ADVERTISED AS THE BEST THING SINCE APPLE PIE!! THE ONLY GOOD THING I CAN SAY ABOUT THIS EGO 2135 BATTERY POWERED MOWER IS ITS LIGHT WEIGHT AND FOLDABLE!!!! WHEN YOU DONT WANT TO USE THE SELF PROPEL OPTION THIS THING FEELS LIKE THE WHEELS ARE LOCKING UP AND WORKING AGAINST YOU!! I SENT IT TO THE EGO SHOP AND 5 DAYS IT RETURNED JUST TO TELL ME THEY COULDNT FIND ANYTHING WRONG AND IT CONTINUES TI DO THE SAME THING!! THE 5 YEAR WARRANTY SOUNDS GOOD UNTIL YOU ACTUALLY NEED TO USE IT ! WHAT THEY DONT MENTION IS EVERY TIME THE MOWER NEEDS TO BE SENT OUT FOR REPAIR THE CUSTOMER WILL CHARGED FOR SHIPPING IT TO AND FROM THE REPAIR SHOP!!!! DEFINITELY WILL NOT SPEND ANYMORE MONEY ON THESE MOWERS!!!!!👀🙏🙏