EGOReviews of egopowerplus.com

I bought an EGO mower in 2021. The only reason I'm giving it two stars instead of one is because the mower is very good. The reason I'm only giving it two stars is because EGO's customer service sucks. After four years my mower wouldn't work.I called customer service, they said it was a warranty issue. Sparing details, after three phone calls, many emails and several days later they finally sent me to a repair shop called "The Tool Doctor" in Renton, WA. Well, The Tool Doctor had no discernible store front, did not respond to repeated phone calls despite supposedly being open, and was generally sketchy as hell. Meanwhile, my grass gets taller. Four years of good mowing for 550.00 is not a good deal. Having essentially no service options in a major metropolitan area like Seattle is crazy. Their customer service rigmarole was annoying and I wound up wasting an hour of my time and fuel for no reason. I'm done with EGO products altogether. I've owned about twenty Milwaukee tools and ten batteries. When I had a problem with my grinder, I went five miles down the road to their service center, the clerk read my serial number and told me to come pick it up next week. That easy. Not so with EGO. I went on a multi-day expedition just to get something out of customer service and they finally lead me to a dead end. GET BETTER. I now have a 25 year old Honda mower that I can fix myself when it breaks. Nobody to send me on a useless excursion.

After a decent product for 3.5 years. It's now a pile of trash after the battery refused to coordinate with the lawn mower. I've been ignored for 4 days and straight up refused help from customer service to troubleshoot this issue. There are no resources online and the advice I'm receiving from Reddit is to literally drop the battery to 'fix' it. I borrowed my neighbors mower and will likely buy that (or literally ANY other brand) instead of spending an additional $300 on poor quality EGO products.

I have a number of EGO products, they perform quite well. However the batteries are a big let down - after a couple of years they become unreliable and lose capacity big time. If I were not so invested in EGO I would change to STIHL who seem to have taken time to get things right. Very disappointed, once again being an early adopter has a big cost. Customer service is poor.

I have had the ego LB5300 handheld leaf blower for about a year without a problem. This morning I was getting electric shocks every few seconds through the handle! I called ego customer service who said this is normal and to wear gloves. Really!? The customer service person was very nice but seemed primarily trained to obtain customer information for marketing.

I have an Ego power 21 self propelled mower for personal use on .14 acre lawn. Very disappointed the warranty for the mower is 5 years and I’ve already used that twice for faulty parts or parts that have gone bad. On the other hand, the battery has a 3 year warranty from March 2021 and my battery went bad at 3years 7months and they would do nothing to help me. For a mower being close to $500 at the time of purchase with tax to have so many problems is crazy. The mower it self cuts pretty well but struggles if you go to long in between mowing. Maybe I got a faulty mower but for Ego not to even entertain helping at all is horrible. Buyer beware.

My ego trimmer is causing my 2.5 battery to short out. Ego sent me 3 new batteries, I charge them and as soon as i tried them on my Trimmer, all three shorted out. EGO refusing to replace the bad trimmer. Gave me a place to get it repaired, nobody working there now that does EGO repairs. My Trimmer worked good for 1 and 1/2 years. Don't buy EGO products!

The EGO ST1500SF trimmer would not properly feed out the line from day one. By the time I tried the suggested fixes from EGO manual and web research, the 90-day warranty on the trimmer head had expired. I am now forced to replace the head to get it operational.

Defective batteries need more work. Lasted me 3 years just before warrantee ended. Also, we have 6 month winters so it was only used seasonally with proper indoor storage. 18 months of weekly usage. Check out the forums.