EGOReviews of egopowerplus.com

Bought the lawn mower and under the year the batter is defected I show them a recpiet and will not honor the replacment they will never see a dime of my money again future buyers please use your money on a differnt product

The review I am writing is about trust in the company warranty. My ego stopped working in 3 months and I reported it to the company they said they would send me another. Well it’s been a month and I checked the status of my warranty and it said my case was closed I phoned and the service guy wanted to check it again so he said turn on its side check blade and then put battery in and start. It worked this time but. I do not believe they would have replaced the mower. I WOULD NEVER BUY AN EGO ANYTHING FOR THIS REASON. luckily mine works.now . Also they would not give me a service place. To take it to!

Since 2021, I have purchased two Ego Lawn Mowers, one a Push the other Self Propelled. I then purchased a Ego Chainsaw. Latter, I purchased an Ego Leaf Blower and Trimmer. It was great because they shared the same Battery and Charger. I enjoyed using them because they are quiet and no messy Gas. Even though I wasn't getting the run time as quoted, it did not matter because I always had 3 Batteries ready in the charger. So no Biggie. Just about 4 weeks ago, I had issue with the Self Propelled Mower shutting off. This happened once them twice and then more frequently. I called Ego Support and they ran me through some diagnostics and determined that I had an Approved repair. Thing is, there is no Ego Repair Shop. I had to take it to Lowes, where I purchased it. Lowes doesn't do the repair, they send it out to yet a different entity. They do pick up and returns weekly on Thursdays. I dropped mine off on Tuesday the 7th October. 3 weeks go by, so I inquired about Mower. They told me that there is a charge for $72.00 because the Mower works as it should. Which it probably does until you hit the self propel button. So, I don't know that to do. I've purchased a Toro Gas Mower and will replace each Ego Tool when any sign of issue comes up. Now if they want to Buy Back my Mower we can be friends again.

I bought a CS1804 chainsaw off ebay, as it had a cheaper price than Amazon, back in early March. Consumer Reports has it highly rated and with a 5 year warranty. It broke today, the tension holding bolt came completely out and will not go back in the damaged plastic. So about 7.5 months of use. I did get much wood cut but have much more yet to do. So like others I called customer service to get a warranty replacement. While the service rep was polite he referred me to the warranty info on the website which indicates only tools purchased from "authorized sellers" will qualify. Lowes and a couple others are the only authorized sellers it appears neither ebay nor Amazon sellers are on their short list. So another $300 to replace the saw since I now have over $150 in batteries and chains for that specific saw. I di buy from Lowes this time, so hopefully they will honor the warranty if need be. However, I note several others here who did buy from Lowes but still got stiffed. I also complained to Consumer Reports, so hopefully they will update their ratings.

I purchased an Ego lawn mower 3 years ago from Lowes and it died. I can't find my receipt for it and Lowes can't help me. I called the Ego customer service and they told me they would send me an email conformation of registration. I never got it so I called today and was told I'm not going to get it and was hung up on. I am now trying my 7th phone call. Customer service with Ego is more than worthless. Buyers beware!!!

Horrible customer service. Battery died after three uses, customer service too busy to help. DO NOT BUY EGO PRODUCTS.

Bought a lawnmower for it to die in the first 6 months. It has been a month now that I have been fighting the warrantee. Ego has told me three times now "Call back in __ days. After that time span we can escalate." It is never escalated or handled they just keep telling me to call back later. Sent me to two "service centers" and neither could work on the mower (one was a Lowe's). The Lowe's I took it to sent it too a third party repair facility. They have no idea where it is just the it is scheduled for repair. Now I have nothing but a piece of paper and a half mowed lawn.

EXCELLENT weed eater! None better in the universe. PRODUCT SUPPORT when there is an issue is AMAZINGLY HORRIBLE!!!!!! There was an issue on day 1 with the feed at the bottom of the weed eater. The part required would be shipped to me. That was June/24. Numerous phone calls & emails from me to them over the ensuing months. The part arrived today, Oct 23/24. I went thru the entire Canadian summer without. How incompetent is that?!?!?!? By the way: they sent, in 2 separate boxes, the same part. Not great for EGO profitability.