EGOReviews of egopowerplus.com

This has to be the worst purchase I have ever made. £700 on a lawnmower whose battery lasts 20 minutes, less if using the self propelled function and despite advertising keep cool technology it constantly overheats and cuts out. Customer service seems to be non existent having contacted them several times no one even responds. Absolutely avoid if you don’t want to make a very expensive mistake

Products are dangerous and customer service is terrible. Purchased a lawnmower 2019 model (garage kept) used less than a few dozen times. Placed battery on charger for the first time this season, walked back in to my garage after smelling a electric burning smell. No lights on charger ($175 replacement value). Took charger apart and found multiple burn marks on board. Thank God is was home and this defective device did not destroy my home or hurt my family. Attempted to contact EGO via website, but no option to email or message. Spoke with customer service about the issue, they only cared about the warranty. Not interested in the slightest about how their product almost burned down my home. Customer service would not provide anyone else for me to speak with, refused to replace the charger and was condescending. Buyer Beware! EGO does not stand by their products and does not care about the potential dangers of their defective devices. There is no way I would invest any further in their products.

The battery life on your products is not good I have 6 batteries in total only 2 left working I have spent a lot of money with this company The product is good but the batteries are not

Would not recommend to anyone, i bought a ego trimmer and leaf blower. I'm lucky if the batteries last 10 minutes with a full charger, cheap quality products like this needs to be removed from stores

Je ne fais jamais de commentaires sur un produit, mais là je trouve ca aberrant J’ai fais l’achat d’une tondeuse EGO en mai 2022 et je suis extrêmement déçue de la durée de vie de la batterie. J’ai fais 2 étés avec la batterie, si on prends en considération qu’une batterie de remplacement coûte plus de 500$, sans parler du coût de l’achat de la tondeuse, ca fait cher par été. Quand j’ai appelé au Service à la clientèle hier, on m’a répondu que si j’avais appelé il y a 8 jours ma batterie aurait été remplacée selon ma date d’achat! A l’automne elle allait bien et je ne passe pas la tondeuse l’hiver…garantie de 3 ans pile! Ne dépassez pas d’une seule journée ! Je trouve ca ordinaire pour 10 mois d’utilisation. Je ne recommanderai très certainement pas un achat aussi coûteux pour une durée aussi courte.

STOP! If you are considering buying an EGO lawn tool, read this first! It has been 4 years and 1 month since we purchased an EGO self-propelled lawn mower. We were so pleased with the initial performance that we soon purchased EGO’s leaf blower and string trimmer. We live in NW Pennsylvania where mowing season is about May - September - 5 months. We mow about 1/2 an acre every week in those 5 months. The batteries are stored in our heated garage through the cold months. That’s pretty gentle use, in my opinion, and yet the battery has just failed. Of course, battery warranty is 3 years so “ there is nothing” that customer service can do. Here’s the kicker. We paid just under $500 for the mower 4 years ago. A replacement battery costs $400. Moral to the story: EGO sells their tools only as a means to generate income via battery sales…in the same way that ink jet printers cost $100 but the ink refill costs $75. We are the type of people who pay for quality - Deere lawn tractor, Stihl small power tools, etc. We THOUGHT we were buying quality with EGO. Instead, we bought into a scam that snares customers into short-life, high-cost battery replacements. We’re doing you a favor - steer clear of EGO. With this business model, they won’t be around long anyway.

My battery was defective and I was told they would send me a new one. I think it’s completely unacceptable that I was told I would receive a new battery only to be told about 20 minutes later after I was told that a new battery will be processed and shipped to my house that you will no longer be shipping a new battery to my house. What kind of customer service department tells their customers that they’ll do one thing and then rescind the offer that they suggested that they were gonna do? That is completely unacceptable and I’ve never heard of anything being rescinded like that. The company should standby their word that was told to me and honor it as a courtesy because it was told and stated clearly, and explicitly to me that it was going to be done. It is downright wrong to do that to your customers. You promised one thing and then rescind it later on in the call. If anything that is an error on the part of your customer service representative, and because of that error by your representative, you should stick by your word and honor the battery replacement.

I have the mower and blower, and I love them. Several years ago, I bought the string trimmer. I would not advise anyone to buy this particular EGO product. The string breaks frequently and it does not advance when bumped. The strings become tangled inside the trimmer and the string compartment is almost impossible to open to untangle the lines. I took it to the store that I purchased it from while it was under warranty and they charged me sixty-five dollars to tell me it worked perfectly and since it was not broken, I would need to pay their service fee. When I tried it again it still did not work properly. This string trimmer is very poorly designed, and I am surprised that EGO would put out such a product. Today I decided to try to use it again and I can't even get the string cover off to untangle the lines. Next trash day it goes to the dump where, unfortunately it belongs. I would NOT recommend this EGO product/