EGOReviews of egopowerplus.com

Buy a different brand. My EGO mower has been broken since June, and their support team has failed at every step. I purchased the EGO POWER+ 21" Select Cut XP Mower (Model LM2150SP) from Canadian Tire. I started using it in June 2026 and had problems almost immediately. After only five or six uses, it developed serious issues I could not resolve. I spent weeks on the phone with EGO support. On August 18, after repeated troubleshooting calls went nowhere, I was told to bring the mower to an authorized service centre, King's Point. I dropped it off on August 20. While it sat there, I got no proactive updates and had to chase status myself. A supervisor named Tracy promised she would call me back with an update. She never did. I finally got the mower back on September 19, nearly a month later, after being told it was waiting on a part. I tested it immediately. It has the exact same problem it had before I dropped it off. King's Point's answer was to bring it in a second time. It is now peak mowing season and I have effectively had no usable mower since July. I went to Canadian Tire to return it. They were genuinely helpful and said they would process a full refund, but only if EGO issues a return authorization number. So now I am stuck between two companies, holding a mower I cannot use, waiting on a number EGO has not given me. This is not a cheap product. If I wanted a mower I would need to fight this hard to get repaired or refunded, I would have bought something inexpensive I would not think twice about replacing. This experience has cost me an entire summer and has turned me off EGO products entirely. If anyone from EGO is reading this, I would genuinely appreciate a call back. I have asked for one repeatedly and it has not happened. All I am asking for is the RA number Canadian Tire needs to complete my refund.

My Ego string trimmer was used for less than one season and the take-up-button would not work. I contacted Ego and was sent a couple of place to use for repair work. I chose a service repair dealer who was about 7 miles away and dropped off the string trimmer. 27 days later I went back and was told the trimmer was repaired and needed parts repaired; however, Ego NEVER responded to the repair shops request for approval of the repairs so I could take home the trimmer. BECAUSE I NEEDED THE TRIMMER I PAID FOR THE REPAIRS OUT OF MY OWN POCKET. When I arrived back home, I called Ego, told them my story, and was then given a "case number." I was told I'd hear back in a couple of weeks or so. That time has passed and no call back. Today I tried calling two times, each time put on hold, first for 10 minutes. I was prompted to do the callback option, which I accepted. It is now 3 hours and 40 minutes and NO call back from Ego. I called back a second time and have now been on hold for more than 20 minutes and still no response. EGO CUSTOMER SERVICE IS HORRIBLE AND BEYOND COMPREHENSION. I GUESS EGO's MUST BE : "TO HELL WITH THE CUSTOMER." I will not be buying anything from Ego anymore.

We went to all battery outdoor equipment as we are getting older and decided to purchase the Ego family of products. Lawnmover, weed whacker, chainsaw, and blower. All are working great except the blower Ego 765 CFM. First blower bought April 2025. By August 2025 the trigger switch went out. Replaced under warranty in November after trying to use their warranty repair service which was out of business as it turns out. Now the exact same problem with the 2nd blower. Trigger switch went out again. Working with Ego warranty service again, 5 emails in and still not receiving a repair ticket. They do not have the best trained customer service agents. Here is the deal. This appears to be a consistent problem with the Ego blower. Why hasn't there a recall? Why not use a better quality trigger switch to match the quality of their other products?

Awful customer service. it takes days to file a complaint and when they finally realize the product is under warranty, they send you to a place an hour away (each way) to get the product looked at. what a joke.

I purchased a trimmer in October 2023 however it stopped working in February 2025. Not even 16 months. Instead (my fault) of putting in a warranty claim (didn't know 3 to 5 years) I purchased yet another one May 2025. Now that one stopped working in July 2026 and due to work obligations went to file a claim and the company's customer service is rude, doesn't listen, and wants you to "trouble shoot" even when you literally tell them what is wrong with BOTH of them. Had same problem when I reported a battery failure in 2024 with lawn mower when that stopped working in 2 months! DISHONEST AND DOES NOT HONOR THEIR WARRANTY OR STAND BEHIND THEIR PRODUCTS.

I spent a lot of money on these products. Customer service was not no help. I would never buy any other product again. I talked to a person in technical support and all I got was the runaround you buy it you stuck with it.

On September 26, 2021, I purchased a new EGO snow blower, Model SNT2102 and registered it immediately. The first winter everything worked great. The second winter (2022-23) one of the 5.0AH batteries failed. No problem, it was replaced under warranty. The third winter (2024-25) the second 5.0AH battery failed but warranty ended in September. EGO service people said there was nothing they could do, I understood, the warranty ran out three months prior. The replacement EGO battery listed for $400. plus but I found an equivalent replacement battery at half the price on Mar. 15/25. The battery worked great. Winter of 2026 and everything was working good until the blower quit. I let the blower sit to cool off and tried to start it. It tried a couple of times but would not start. I contacted EGO customer support and got a response on Feb. 21/26. They told me to take it to a local repair shop which I did. When I took the blower and 2 batteries to the repair shop (Feb. 23/26) they said that EGO would not honour the warranty because I used a battery that wasn't made by EGO. That was the first time I had heard that. On Mar.2/26 I picked the blower up. The repair shop did not tell me why the blower stopped working. They could not tell me if the battery was the problem and they did not find anything wrong with the battery. I checked the battery and it is still working. On Mar. 4/26 I called EGO customer service and they promised to get back to me. After numerous attempts, I finally got to talk to a service person. He told me that because I used an after market battery the warranty is void. I asked him to show me where in the manual's warranty wording it stated that, if I used an after market battery that it would void the warranty – he could not. We talked for a while until he said something like – I will send your request up the line for their review and call you back with their decision. On Mar. 12/26, since I had not heard from them, I called and was told my request had been denied and the warranty would not be honoured.

I own 14 EGO products. Fourteen. That should tell you how much confidence I had in this brand and how much money I have invested in the EGO ecosystem. Now I have an EGO battery that is only about a year old and has already failed, and EGO refuses to honor the warranty. After purchasing 14 of their products, I expected EGO to stand behind what they sell. Instead, I’m left with a failed battery and a company unwilling to take care of a loyal customer. The equipment is not cheap, and neither are the batteries. If a battery can fail after roughly a year and the warranty is not going to protect the customer, then there is no reason for me to continue investing in this brand. EGO has lost a customer who already owned 14 of their products. I will not be purchasing another EGO item, and I would strongly recommend that potential buyers consider the warranty support before spending their money.