EGOReviews of egopowerplus.com

The packaging engineer responsible for the 56V Battery should be immediately terminated after he has to watch 10 consumers try to open that plastic package. It is near impossible. No product package should be made impenetrable. Get his wife or girlfriend in a consumer lab and have her open it. After she stops cursing the package designer, maybe he'll get the message.

If I could give a ZERO I would. I have 2 EGO mowers, a power back, multiple blowers and chainsaws. I purchased a battery on Amazon which died after 6 months. Apparently, because it was from a 3rd party vendor they will not honor the warranty. As I was unaware of this policy, I escalated to a supervisor to see if they would graciously honor the warranty as a one time. Don't waste your time with their customer service. I do not understand why a company policy is to not do the right thing as a courtesy and thus lose a loyal customer. Penny wise and very pound foolish.

I have a ego Power+ 15" POWERLOAD™ String Trimmer with telescopic aluminum shaft.It is the worst line trimmer I've ever owned. Been in the shop 3 times for repair to the bump head it doesn't work. Don't buy this unit it's terrible.

Customer service is terrible. The customer service tech barely spoke English. He obviously was not interested in helping me. He was to send me an email but never did.

I would have rated it a MINUS 10 as far as Ego's Customer service. I did like the machine when it worked. After using my SNT2100 Snow blower 10 times it would not start and the whole board system needs replacing to the tune of over $600. More than the machine costs! Of course, I bought it in February 2021 and it was out of warranty by 10 days when it stopped working in February of 2026. After finally finding a certified Ego repair shop, I was told that this model has been discontinued due to the numerous problems with the machine, not surprising. Ego Supervisor called back and said there is no consideration available at all. Not even a discount if I was to buy a different model snow blower. She offered me a TEE SHIRT, hysterical right? Like I would advertise a company with such inconsiderate customer service! SHAME ON YOU EGO!!

Battery life is disappointing, not long after warranty runs out so does the battery storage and run time. I bought the 53cm self propelled Select Cut mower with a 7.5 AH battery and spare 2.5 AH. Both batteries run time / performance degraded noticeably over the three year warranty period. At $489 7.5AH) and $239 (2.5AH)the batteries are “throw away” and replace items. Doesn’t seem economical or environmentally friendly. Non commercial/home user mowing once every 4-6 weeks in winter and every 2 - 4 weeks in summer.

If I could rate a zero they couldn't achieve that. Waited for two hours on hold finally before my phone went dead opted for call back. Return call went straight to voicemail, never got to speak with anyone. Next day, one hour on hold, no agent ever picked up. Opted once again for call back, we'll see how long this time.

I run a gardening business in NSW, Australia and only use EGO equipment. Whilst I love the gear and find it to be excellent equipment, EGO's customer service is where it all falls apart. To say that they are incompetent and terrible would be an understatement. I have had, over the years at least 4 pieces of equipment replaced under warranty that have broken within days and I mean 1-2 days of using them and EGO simply refuses to replace them again. The line is well they were purchased (not by me) outside of the year warranty and so therefore we won't replace them. Even though they sent me these items to replace other items that had broken within the warranty period. So basically they send you a piece of crap and try to pass it off as workable gear. It's really disappointing, especially as someone who champions their actual equipment.