EGOReviews of egopowerplus.com

I had a product that died within warranty. I had registered it on line the day I after I bought it. After talking to the company, they told me I had to send them the receipt, which I did not have, I finally got it from the retailer that sold it to me. It would help if EGO would tell you when you register the product, you have to keep the receipt. They then sent me a list of places that repair the product. Closest is 15 miles each way. Between drop off and pick up that means 60 miles and a lot of time. I like their products, but the customer service is so bad, I would never buy another product. If you want to talk to a supervisor, good luck!!!

Exaclent bad cooler company ego ka cooler optima exaclent bad cooler speed very slow and very smallest and very bad bodey and not cold air

I would leave a 0 but that is not an option. Last night my LB6500 blower stoped working and that was just the start. I called customer service after doing the troubleshooting from the chat on there web site. I got a hold of Erick? I am sure that is not his name. He told me that I didn’t qualify for the warranty because I never registered the product, but I had registered it through the app, the app had changed and all of my info was lost. He told me that I would have to fix it at my own expense. I told him to get his supervisor. He said that he could not send me to his supervisor. His supervisor would have to call me back. Fast forward two hours. Erick’s supervisor Jonathan also sure not real name. Told me that he could see all of my products that I had registered at ego but the tells me that they where not registered for the warranty. He then tells me that there is nothing they can do. When I call him out on the fact that my products are registered because he can see them. He then says that he would need to troubleshoot the product. I told him that I all ready had. He then finally says that he could replace it but I would still have to do the troubleshooting with him. So I asked for his supervisor. To see if they could just send me a new one. He said that he could not. I then asked to be transferred to a call center in the United States. He said that he couldn’t. I am pretty sure are both FCC violations. Needless to say I am going to sue them and never buying another ego product again. Do NOT BUY

I purchased a new lawnmower 700 dollars .2 weeks after I had - mowed my yard 2 times , The power button will not work .Ace Hardware and Ego are fighting to replace it . Bad customer service and affiliates . I would not buy

My trimmer and mower both stopped working. The batteries are fine, just the tools stopped working. Both are under warranty. It is impossible to reach anyone by calling their support line. They offer to call back preserving your place in line, but they never do. Don't purchase these products under any circumstances!

I purchased the EGO lawnmower about two years ago. It worked fine at first, but I had a faulty battery that would not charge completely. That issue was resolved satisfactorily, but then the plastic cover over the battery broke off due to the vibrations of the mower. I continued using it in spite of the increase noise, but today the battery stopped connecting with the mower. This time it was a problem another problem with the mower itself. The product, in my view, is very poorly engineered. These are issues that should have been resolved at an early stage, because they are very basic.

Buyer beware. I went on their website to look for a repair shop. I called every single one of them not one of them repairs their equipment. They cannot get parts for them so they do not work on them. Try to get a hold of customer service and you’ll hang on the line they never answer. I am so disappointed. We are big ego buyers, and I am never going to buy another one again.

Purchased a chain saw from Ego and then contacted them to enquire about another battery and longer blade. I contacted the Europe arm of the business and the UK arm about 10 times each and no one ever came back to me. Hands down the worse customer service I have ever experienced! I have their chainsaw but would never buy anything from them again. If you are considering buying from them don’t bother there are so many better gardening equipment companies out there that will value their customers.