Evergreen Credit UnionEvergreen CU is one of the largest credit unions in Maine, with over $667 million in assets and serving over 33,000 members throughout southern Maine. We proudly serve the banking needs of individuals, families and local businesses in Cumberland, York, Sagadahoc, Androscoggin, Oxford, and Lincoln counties.Join EvergreenAbout UsContact Us
Evergreen Credit Union (egcu.org) has 389 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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customer
Things worked out great. The loan officer was very knowledgeable and courteous. Also explained my loan good.
Response from Evergreen Credit UnionSep 9, 2021
Good Afternoon, Thank you for your time to provide feedback. We work hard to provide the best service. Please know you are most welcome and invited to share any feedback in the future, good or where improvement is needed. Thank you and have a great weekend! Paul L Evergreen Credit Union Member Services
Ezzy
In general the process was ok, but there was always an excuse as to why the girl that was helping wouldn't call me back. I also thought I opened a checking account on line, i even requested a debit card.. so when I went to the bank for the first time afterwards I asked why I hadn't received my card and I was told my account was just a savings and for the loan I have. I asked her to please change it to a checking account she told me she couldn't do it but she would have someone contact me within a couple of days. It's been almost 2 weeks and I'm not longer interested in changing banks.
Response from Evergreen Credit UnionSep 7, 2021
Hello Ezzy, I am very sorry for this delay contacting you. Also, any misunderstanding on our part is something we try to avoid. Is there a phone number I can reach out to you as I am not having much luck locating your account by the name in this message. You can contact me at 207-221-5000. Regards, Paul L EGCU Member Services
Elizabeth W.
Thank you for all the hard work love having Evergreen as our banking.
Response from Evergreen Credit UnionAug 27, 2021
Good Morning Elizabeth, It is so good to hear from a happy member. On behalf of all of us at the credit union, thank you for taking the time to send us this review. We certainly want to do the best we can in all areas. Never hesitate to let us know how we can improve. Thanks and enjoy your weekend! Paul L Evergreen Credit Union Member Services
customer
Isiah was extremely helpful with my loan. The entire process was quick and so convenient. Very satisfied with the service I get with all the Evergreen staff. Thank you Cindy Jennings
Response from Evergreen Credit UnionAug 24, 2021
Good Afternoon Cindy, Thank you for taking the time to write this review I will forward your message to Isaiah. We do appreciate your time to fill this out. If we can be of assistance do not hesitate to contact us at 207-221-5000. Regards, Paul L EGCU Member Services
Paul and Charlotte S.
Excellent service or must say outstanding. Isaiah is the best and everybody is so helpful. So glad we found you.
Response from Evergreen Credit UnionAug 24, 2021
Good Afternoon Mr and Mrs. Spinucci, Thank you for your post. I will be happy to forward your message to Isaiah. We certainly take pride to provide the best service. We do appreciate your time to fill this out. If we can be of assistance do not hesitate to contact us at 207-221-5000. Regards, Paul L EGCU Member Services
customer
We truly enjoy doing business with Evergreen. The staff is always helpful and quick to get back to us. The small community aspect of the offices and knowing the people we deal with makes our business with them much more enjoyable.
Response from Evergreen Credit UnionAug 23, 2021
Good Morning, Thank you for your feedback. We appreciate any and all comments to improve any areas that do need improvement. Have a great day. Paul L EGCU Member Services
customer
As a longtime member of ECU, I have had an outstanding experience with this institution. Recently, in the midst of a nation wide automobile shortage, I found myself in need of a vehicle….quickly. Murphy’s Law. While shopping, I found that inventory was changing hands within hours. Amanda Southworth assisted me in this process, after reassuring me that we would get the job done. She proved incredibly nimble in this fluid market, offered great advice and remained very responsive. I was able to shop for a vehicle with confidence. An invaluable thing when dealing with the occasional less than reputable sales types in a sellers market. We did in fact get the job done the very next day. After two mortgages, and now two auto loans, I could not recommend ECU enough. My longtime relationship with Cathy any most recently Amanda, leaves me feeling they are both banking rockstars.
Response from Evergreen Credit UnionAug 23, 2021
Good Morning, Thank you for taking the time to provide this review for Amanda. I will be sure to pass this to her. Please keep us posted as to anything else we can assist with or where we can improve services. All the best! Paul L EGCU Member Services
customer
Great loan service, quick and easy. Sometimes a bit of a wait on the phone for general help.
Response from Evergreen Credit UnionAug 23, 2021
Good Morning, Thank you for your review. All reviews are taken into consideration for improvement. We certainly strive to provide the best services and will continue to work hard to improve where this is needed. Thank you again for taking the time to post this comment. Have a great Monday! Paul L EGCU Member Services
