EffectoReviews of effecto.app

Response from EffectoJul 11, 2024

Dear Fabrizio, We apologize for the inconvenience you've experienced with unsubscribing from the subscription to the Effecto app. We understand your frustration and are actively working to address this issue. To assist you better, could you please provide your account email and order number? This will help us expedite the resolution process. Please send these details to [email protected], and we will ensure that your request is handled promptly. Thank you for your patience and understanding. Sincerely, Effecto team

Response from EffectoJul 10, 2024

Dear Katie, Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced with the Effecto app. We take your concerns very seriously and are actively working to address them. We want to assure you that we never intend to target or mislead any group of individuals, including those with ADHD. Your input is crucial in helping us improve our services and ensure compliance with all regulations. To help us resolve this issue promptly, please send us an email at [email protected] with your account email and, if possible, your order number. We are committed to making things right and will do everything we can to assist you. Sincerely, Effecto Team

Response from EffectoJul 10, 2024

Dear Lewis, Thank you for bringing your concerns to our attention. We deeply regret the negative experience you've had with the Effecto app. We are actively working to improve the quality of our app and the support we provide. We take issues like unrequested subscriptions very seriously and are committed to resolving them promptly. To help us address your concerns and process any necessary refunds, please send us an email at [email protected] with your account email and, if possible, your order number. We are dedicated to making things right for you. Sincerely, Effecto Team

Response from EffectoJul 10, 2024

Dear Michael, Thank you for bringing your concerns to our attention. We deeply regret that you feel this way and take your feedback very seriously. We want to assure you that our primary goal is to provide a helpful and supportive tool for our users, including those with ADHD. We are continuously working to improve our services and address any issues our users may encounter. To help us resolve your concerns, please send us an email at [email protected] with your account email and, if possible, your order number. We are committed to addressing your issues promptly and making things right. Sincerely, Effecto Team

Response from EffectoJul 4, 2024

Hello Gemma, I'm really sorry to hear about your experience, and I understand how frustrating this situation must be. I want to assure you that we are here to help and are working on resolving these issues to make our service better for everyone. We have received your feedback about the difficulties in canceling payments and not receiving responses to emails. To ensure this doesn't happen again, we are improving our email response times and simplifying our cancellation process. For users who have purchased subscriptions directly from our website, please contact our support team at [email protected] for cancellations. If your subscription was through the Apple App Store or Google Play, it needs to be canceled through your Apple or Google account. If you have any further concerns or need a resolution, please provide your account email and, if possible, your order number when contacting us. This will help us to address your issue more quickly. Thank you for your patience and understanding as we work to improve our service. Best regards, Team Effecto

Response from EffectoJul 4, 2024

Hello Kit Kat, I'm sorry to hear about your experience and appreciate your feedback. We strive for transparency and clarity in all our communications, and I'm sorry we fell short of your expectations. We are currently working on improving our communication processes to ensure better traceability and transparency. Your feedback about our customer service being vague is noted, and we are addressing this issue to provide clearer and more helpful responses in the future. If you have any unresolved concerns, please feel free to reach out with your account email and, if possible, your order number to [email protected]. We want to make things right and ensure you have a better experience moving forward. Thank you for bringing this to our attention. Best regards, Team Effecto

Response from EffectoJul 1, 2024

Dear Joanne, Thank you for your feedback regarding the Effecto app. We're sorry to hear about your experience and understand your frustration. It sounds like there was a misunderstanding regarding our subscription model. We apologize for any confusion or inconvenience this may have caused. We are currently reviewing our communication to ensure that all subscription details are clearly presented to our users. To resolve this issue promptly, please contact us at [email protected] with your account email and, if possible, your order number. Our team will investigate the charges and work towards a satisfactory solution for you. Sincerely, Effecto Team

Response from EffectoJul 1, 2024

Dear Jenny, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. We understand the frustration caused by the subscription renewal issue and the subsequent challenges in obtaining a refund. Please rest assured that we take your feedback seriously and are actively reviewing our cancellation and refund processes to prevent similar situations in the future. To expedite the resolution, could you please email us directly at [email protected] with your account email and any relevant details, including the dates of your cancellation attempts? This will help us investigate the issue thoroughly and provide you with a satisfactory solution. Again, we apologize for any confusion or delay in our response. Thank you for your patience and understanding. Sincerely, Effecto Team