Claire
Exploits ADHD difficulties
So I bought this app last year, it clearly didn't work for me and I totally forgot I had it and then when I had a new phone in November it was never installed. Fast forward to 2 days ago, money goes out and it's tracked to effecto. I email and explain I had forgotten I had it as they can see I hardly used it last year, not installed on current phone, please can they refund. Nope they can't, as keeping my £37 iis clearly more important to them than the bad experience I have now had. They clearly haven't a clue on how much poor customer service impacts. I am disgusted that they think it's ok to exploit ADHD difficulties, impulse buy of app, unable to set up new habit and then forgetting about it because it's not Infront of your face.
Response from EffectoJul 26, 2024
Dear User, Thank you for bringing this to our attention. We deeply apologize for the inconvenience and frustration you have experienced with the Effecto app. We understand the challenges associated with managing subscriptions and the importance of compassionate customer service, especially for users with ADHD. Your feedback is crucial for us to improve. We are currently revisiting our subscription and refund policies to make them more user-friendly and fair, especially for situations like yours. Please reach out to us directly at [email protected] with your account email and order number. We would like to investigate your case further and work towards a resolution that addresses your concerns. We appreciate your patience and understanding as we strive to improve our services and support for all our users. Sincerely, The Effecto Team