Nespresso C.
Triggers ADHD rage in my opinion
It’s a scam, probably more triggering to use as a neurodivergent than any other app I’ve tried. Not to mention the support. Incredibly difficult to cancel free trial and when I had deleted my account as well as unsubscribed, still charged me. Customer support was shocking and I 100% believe that they are trying to take advantage of the neurodivergent movement instead of actually designing an app that will help those with ADHD. Would not recommend and it’s insanely expensive in any case.
Response from EffectoAug 12, 2024
Dear Nespresso, We sincerely apologize for the experience you’ve had with the Effecto app. Your concerns are very important to us, especially regarding the challenges you've faced as a neurodivergent user. We take this feedback seriously and are actively working to improve our support processes and app design to better accommodate all users, including those with ADHD. We're particularly concerned about the difficulties you faced with canceling your trial and the charges after you unsubscribed and deleted your account. This is not the experience we intend to provide, and we are committed to resolving these issues. Please reach out to us directly at [email protected] with your account email and any relevant details, such as your order number, so we can address this situation promptly and ensure you receive the support you need. Thank you for bringing this to our attention. We’re dedicated to making the necessary improvements. Sincerely, Effecto Team