A H.
Terrible
Terrible. I downloaded the app around May do help manage my time and tasks. I've found it complicated so didn't use it. Cancelling it however turned out to be a nightmare. I couldn't access if u had a subscription or not. Couldn't find any emails etc. I checked my Google and there were no subscriptions there. Same with PayPal. Last night despite me logging out and deleting the app they charged me nearly 25 pounds. Still can't access my so called Subscription. I've emailed them 3 times to cancel my subscription and still nothing. I've had to get my bank involved. Do not download!
Response from EffectoAug 29, 2024
Dear A. Harper, Thank you for sharing your experience with the Effecto app. We sincerely apologize for the difficulties you've encountered, especially with managing your subscription. We understand how frustrating it can be to face challenges when trying to cancel a service, and we're committed to addressing this issue promptly. We are currently working on improving the user interface to make managing subscriptions and accessing account details more straightforward. Your feedback is invaluable to us as we strive to enhance the overall user experience. To help resolve your issue as quickly as possible, could you please provide the email associated with your account and, if available, the order number? This will allow us to locate your subscription and take immediate action. Please send these details to [email protected], and we will ensure that your concerns are addressed without further delay. Sincerely, The Effecto Team