EffectoReviews of effecto.app

A complete con They did not send me the initial plan that I purchased , I emailed them and still no plan received but they proceeded to take monthly subscription of over £30 and when I enquired they basically said they had emailed me the plan ! No tel line to contact , I must have had 6 different people responding to the back and forth emails exchanged . Absolutely rubbish company , do not fall for them.

Money was automatically taken out of my account totalling £89.44. I dont recall signing upto this on a subscription basis. I dont even remember receiving anything from them either Stay clear I'm not the only one complaining about this

No warning of upcoming payment charges & guess why that is.... I contacted the help email & all I got was a reference to our T&Cs. Be warned, this will be a costly mistake—payment via PayPal & not Apple, where you have some protection. Please take a look at the recent reviews; they tell a significant story. SAY WELL CLEAR OF THIS COMPANY.

Non fidatevi assolutamente, non riesco ad avere il rimborso, società pessima transazioni effettuate per importi mai definiti. da denuncia

I filled in all the questions about good etc. when saw the plan it was not what I wanted. Deleted the app straight away and thought that was the end of it then got charged the following month. Can’t get money back. Rubbish company steer well away

Be careful I didn’t read the small print in the terms and conditions regarding reoccurring monthly payments. The very condition they claim to be helping they are being quite sharp by selling plan that comes as a PDF and signing to a monthly reoccurring subscription. Based in Lithuania I’m trying to get refund.

This Company are scam artists. I paid for an app and cancelled it before the month end as it didn't really do what I wanted. This Company 'upsell' or sign you up, to a second product without actually asking you. When I cancelled the app I got confirmation and a promise no more money would be taken from my account - then 5 months later they took £176.99 for a product I had not signed up for - but they had done it! I am seeking advice from a financial ombudsman - this Company has to be stopped.

**UPDATE: The company have replied below. Whilst they acknowledged that their pricing information was unclear, they are still refusing to provide me with a refund** I have been trying to request a refund from Effecto for unexpected charges on the noDiet app, but my requests have been repeatedly rejected. I originally purchased one week of access in August for £5.49. A further £31.98 was taken a week later, and then £74.99 after that. From the PayPal description, it appears the £74.99 was for just one month’s access to the app! Effecto has stated that these subsequent payments were apparently communicated at checkout. If this was the case, it must not have been clear — I am generally very careful with these things and would have noticed. I have not asked for a refund of the £31.98, as I appreciate this went through over a month ago without me noticing. However, I believe requesting a refund for the more recent £74.99 is entirely fair, especially given that I have never used the app (which the company will be able to see) and was given no warning of this upcoming payment. Dealing with the company has caused undue stress, which is ironic for an app supposedly focused on health and well-being. Looking at other reviews, it seems I am not the only one who has fallen foul of these rigid and unhelpful practices. Personally, I would recommend staying well clear of this company.