Mubarik A. S.
Very Disappointing Experience
Very Disappointing Experience – I Would Not Recommend This Website Placing an order on this website was very easy, but unfortunately, that was the only positive part of my experience. Their return policy mentions a 60%–70% return/refund, but based on my experience, it feels more like there is no practical return policy at all. I ordered two pairs of glasses, but unfortunately, they did not work properly for me and I was unable to wear them according to my prescription. I contacted customer service by email, explained the issue, and requested a return. Instead of simply processing the return, I was repeatedly asked to provide additional information, including pictures, my prescription, and PD measurements. I was then asked to visit my doctor and provide written confirmation regarding the glasses. When I explained that I was simply not satisfied with the glasses and wanted to return them, I was told that I would have to pay the shipping costs. Considering the limited refund and the shipping expense, there was practically no reasonable way for me to return the glasses without losing most, if not all, of the money I paid. At that point, I felt that returning the glasses was not worth the additional cost, so I ended up throwing them away. I would not recommend this website for purchasing glasses online. Unless you are willing to take the risk of losing your money, I would strongly suggest looking for a company with a straightforward and customer-friendly return policy.
Response from EFE GlassesAug 9, 2026
Dear Mubarik We are truly sorry for the unpleasant experience you have encountered. When new‑received glasses fail to deliver clear vision, possible causes include issues with your supplied prescription, ill‑suited frames, or rare manufacturing faults. Every finished pair keeps processing logs and undergoes pre‑delivery quality checks, so production mistakes can be easily ruled out. We needed relevant information from you to identify the root cause and resolve your matter efficiently. We apologise if these requests caused you trouble. Our return‑refund policy is publicly available on our webpage. Prescription glasses are custom‑made high‑cost goods. Customers are required to cover return postage and partial handling fees for non‑quality returns. We have escalated your case for a thorough re‑examination. Once we work out what triggers your wearing‑related trouble, we will offer you a reasonable solution. Please do not hesitate to contact‑us if you have further concerns via email [email protected]. Best wishes， EFE Customer‑Service Team