eFax CorporateConsensus Cloud Solutions, Inc. (NASDAQ: CCSI) is the world’s largest digital fax provider and a trusted global source for the transformation, enhancement and secure exchange of digital information. We leverage our 25-year history of success by providing advanced solutions for regulated industries such as healthcare, finance, insurance, real estate and manufacturing, as well as state and federal government, which result in improved outcomes. Our solutions can be combined with best-in-class managed services for optimal implementations
eFax Corporate (efaxcorporate.com) has 238 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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IT & Communication · Spring Valley, California
Excellent
IT & Communication · San Francisco, California
Excellent
IT & Communication · San Francisco, California
Excellent
IT & Communication · Los Angeles, California
Excellent
238 approved reviews, newest moderated first
Ileana B.
Called for assistance to log in to my account. I spoke with Patrice who was extremely helpful and professional. I am very pleased with this call and the customer service I was provided. Thank you
Response from eFax CorporateMar 26, 2024
Ileana, We are grateful for your nice words following the support provided by Patrice on that day and we will be delighted to assist you again if needed.
Juan M.
First support call from a new user in Puerto Rico. And was a good experience and the eFax Corporate representative as attentive and answers all my questions.
Response from eFax CorporateMar 26, 2024
Juan, on behalf of our support team, thanks so much for this positive review. It means a lot to us.
Stephanie M.
At the help desk, Marijana was very professional, solved my issue and patiently answered my questions.
issam K.
Vincent was very knowledgeable and helpful in resolving the password issue.
Response from eFax CorporateMar 21, 2024
Issam, we greatly appreciate your nice words regarding the assistance provided by Patrice actually and I will make sure he is aware of your feedback
Claudine D.
Patrice is VERY knowledgeable and patient as he navigated me thru login issues and making account changes. He Rocks!
Response from eFax CorporateMar 15, 2024
Thanks Claudine, It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team receives your feedback especially Patrice, they’ll be thrilled to hear your kind words.
Nicole N.
I have called numerous times and no one has gotten me into my account until this angel answered the phone and walked me through it in 5 minutes.She is a great asset to this company!
Response from eFax CorporateMar 13, 2024
Nicole, I will make sure that Marijana is aware of this wonderful review from you highlighting her superb support on that day. We wish you a wonderful day
Khushboo
Patrice was very helpful and knowledgeable.
Response from eFax CorporateMar 7, 2024
Thank you so much Khushboo for taking the time to leave this very nice review highlighting Patrice's efficient assistance. We wish you a fantastic day!
James W.
Awful. I've been using eFax for nearly 10 years. Their site is dated and clunky, but functional. I have never had a problem until this year (hence the 2 stars). This year, I switched to eFax Corporate. It took 45 days to port over my number. They then charged me twice for the month they ported my number over (an admitted error on their part), plus an account activation fee I was told would be waives. They conveniently forgot to credit me with the balance remaining from my eFax account, as I had paid annually. I have now spent 3 months and precious hours of time trying to sort out my first bill - which should have been a credit of $40, but was instead $105, deducted automatically. I've received a lot of lip service, but nothing has been accomplished.
Response from eFax CorporateFeb 21, 2024
Thank you James for sharing your feedback with us. We are sorry to hear about your experience, and we want to assure you that necessary actions have been taken with the help of our sales and finance teams to address the issues you encountered. We value your opinion and would like to kindly ask if you would consider removing your online review now that the situation has been resolved. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Thank you for your understanding