Hallie H.
Fraudulent Billing Service Practices
have been billed for eFax for over two years without ever using the service. They never sent a monthly email notifying me of the charges, and at some point, they even increased the rate—without any prior notice. They simply kept charging my account. When I tried to cancel, I discovered that the only way to do so was by providing my fax number—a number I have never used and do not even know. This deliberately makes it difficult for customers to cancel. To make matters worse, their initial response was a generic apology without offering any real resolution. Then, instead of addressing the issue, they attempted to discredit my review by questioning whether I was even a customer—trying to get Trustpilot to remove my feedback. Now it all makes sense! eFax is actively working to suppress real customer reviews to hide their deceptive practices. DO NOT TRUST THIS COMPANY! If you're considering their service, think twice before falling into their billing trap.
Response from eFax CorporateFeb 5, 2025
Hallie, we sincerely apologize for the inconvenience you've experienced. It’s never our intention to cause frustration, and we appreciate you bringing these concerns to our attention. We understand how important clear communication is, especially regarding billing and rate changes. We’re sorry for any oversight in notifying you about those updates.