James W.
Awful
Awful. I've been using eFax for nearly 10 years. Their site is dated and clunky, but functional. I have never had a problem until this year (hence the 2 stars). This year, I switched to eFax Corporate. It took 45 days to port over my number. They then charged me twice for the month they ported my number over (an admitted error on their part), plus an account activation fee I was told would be waives. They conveniently forgot to credit me with the balance remaining from my eFax account, as I had paid annually. I have now spent 3 months and precious hours of time trying to sort out my first bill - which should have been a credit of $40, but was instead $105, deducted automatically. I've received a lot of lip service, but nothing has been accomplished.
Response from eFax CorporateFeb 21, 2024
Thank you James for sharing your feedback with us. We are sorry to hear about your experience, and we want to assure you that necessary actions have been taken with the help of our sales and finance teams to address the issues you encountered. We value your opinion and would like to kindly ask if you would consider removing your online review now that the situation has been resolved. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Thank you for your understanding