eFaxReviews of efax.com

I signed up for the "Free Trial". I could never get the program to work and canceled within an hour of sign-up. My "free trial" cost me $199.90 which I am told may or may not be reimbursed in 10 days or so. UPDATE: Still waiting on refund. Now being told their 5-10 business day refund is actually longer than that and remains unclear if they are going to send me anything - still in "determination" phase.

Escroquerie Malgré mes nombreux rappels par courriels, je n’ai toujours pas reçu le remboursement de 145,20 EUR (8 prélèvements non autorisés de 18,15 EUR) pour un service utilisé qu’une seule fois. De nombreux courriels ont été envoyés en rappel à mes demandes et Efax n'a rien trouvé de mieux que de bloquer mes envois, ce qui est un comportement condamnable. Je n’ai pas conclu d’abonnement, en aucun cas je n’ai signé quoi que ce soit, ni même donné mon accord pour une tacite reconduction et j’estime que c’est une arnaque. Au surplus, j'ai résilié l'abonnement à temps avec quelque peu de difficulté sur le site pour trouver le lien de résiliation. Je déconseille fortement de conclure avec efax.

Please be careful dealing with this company. If you post a negative review, they have it flagged and removed. I was threatened as a customer by this company. Beware!! Efax has said that issue is resolved, I received an email stating my account was flagged because they could not verify my identity. This makes zero sense when I gave them my account number and cooperated throughout this process. Obviously, they acknowledged through this process that my fax number was my fax number.

The fax service allows you to accept faxes and to send them. For $16 per month. Hovewer, when you decide you dont need this service any more, you will NEVER find an "unsubscribe" button in your account. You can not delete your account neither. Just pay for what you not use. The only way to get rid of it -- to block the whole credit / debit card. Or beg to cancel it in email. ________________________ RESPONSE: Account -> Billing DOES NOT offer any cancellation. If it had been there, I would not have written this review. Moreover, I could only find it in the page source, the one for developers, it was hidden in HTML code, you hide it in css (display:none). That is why I am so angry at you.

I signed up for their free trial. They only clearly indicated the initial upfront fee, but did not indicate upon signup what the overage fee price would be. Surprise large bill for a "free" trial. Would not recommend to anyone. Their competitors don't have such a system so definitely use them instead.

Recurring charges occuring from signup for $20.85 for the pro service. As soon as I contacted them to cancel, they offered to reduce your plan to $4.99 AUD /month (which includes 30 pages in and 30 pages out per month). Absolutely ripped off for the last 2 years I had the service, paying $20.85 per month. Do your own research, but this pricing strategy is disgraceful. If you are signing up, mention the reduced rate or find a better competitor.

I have been with E-fax for almost one year, calling today far technical support, because my file cant be senting out. The person I talked to, his name I believed is Bradan or similar pronounce. Horrible attitude, and not patient, not knowledgeable. And he just cut off my phone while I was talking. I wont continue my business with this kind of person after my annual contract.

Rip-off - no cancel allowed online without going through an agent, no billing notice, no cancel processing, and no refunds for future periods. Just cancelled with eFax, a Consensus Cloud Computing brand. Service works ok when needed; I haven't used in almost 2 years. Last December the renewal increased to $50/year minimum, so in January when I got credit card bill I cancelled online. then, I was looking at my CC account online yesterday, I saw that another $50 charge came through for 12/10/21-12/9/22. I went to efax site, logged in, saw it was active, hit "cancel" button and the web response was "this account may not be cancelled online, you must either call or start live chat." I initiated a chat. After back and forth on what I wanted (cancel and refund of recent charge), the agent asked me to provide proof that I had cancelled last year. Without this, they would not credit the $50 or even $48 for remaining 50 weeks. I searched my email, nothing from eFax in over a year. No cancel notice from last year, no billing notices in any of recent years. I mentioned I would put dispute on CC charge on my account, and post unfavorable reviews online and with Consumer Agencies - it didn't matter. Over the last 3 years, the account that I signed up for a free trial (at the time $15/year) has cost me $115 and I have sent two faxes of a couple pages each, last in 2020. Even now, I have no confirmation email, but I made sure to save the chat record. Consumers shouldn't have to worry about things like this, but I fully expect a charge next year from this unethical outfit. It's a shame, as the product itself, while overpriced for me, works fine. I wonder how they stay in business if they need to bilk the consumer this way.