eFaxReviews of efax.com

Rowena was wonderful to work with remotely

Cherry helped me out and she was great. She was able to offer a few alternative solutions to my needs but wasn't pushy or "salesy". While I opted out, she was very efficient and easy to work with. My only gripe was the length of time it took to chat with somebody. I totally understand needing to wait in line to speak with a customer service rep but my wait was upwards of 10 minutes when I was told it would only be about 5-6. Small, but time is money!

If you have pay per use service, it will be great

I started a trial account with efax 5 years ago, and then forgot all about it. Unlike all my rolling subscription services (Adobe, Google, etc) I never received an electronic email from them. Last month I received a billing invoice for the first time ever. Looking at it I was trying to realise if I were hacked. I contacted them and got told that I have been charged for 5 years over services I never used. When I asked for some sort of compensation or refund I was told it was basically my fault and all I can do is terminate my account which of course I did. Had I an invoice sent online I would have terminated 5 years ago. Disgraceful way to take away my money and not even notify me for years! *Update* Someone contacted me, a very polite employee (he truly was polite but I understand his hands were tied in the matter) . They offered me 4 months compensation as an apology... To do the math : They have pulled 60 months times 11 pounds, which is 666 pounds more or less without once sending me an online invoice or notifying me or even reaching out to me for services I was not using as an inactive user. And they are offering me 44 pounds as an apology because they finally did send me an invoice and I was aware I was being charged for the last 5 years!!! I suggested we split the fault 50-50, as a token of good will. To which I was told 4 months was already a generous offer and that the initial suggestion was to offer me 1 month compensation! In light of such news my review stays. I am terribly unhappy for being used in such a despicable way financially but at least future customers of efax will be aware of how fair the company treats people. *Following efax reply* You do not wish me to have this impression, yet reading your email this is what it translates down to: My account was set to not notify me for charges (curious. I am wondering if this was the default choice back then, because I would certainly not select such an option). This way you kept charging me without me being directly aware of it. Convenient! 5 years later, you send me an invoice. I guess my account option magically changed 5 years down the line?? Regarding going through my statements, I do as any person but I am subscribed to 10+ services online, along with daily expenses. I live as busy a life as all of us, and I don't spend day and night over my card statements, unless my bank notifies me of suspicious activity. You see, I assume that people I am directly debited to contact me by email or mail or phone to discuss changes or inactivity (every company did this but you) No, I did not request a cancellation because I was -not- aware I was being charged ! Had I been aware, I would've requested a cancellation 5 years ago since I've NEVER used your SERVICES in 5 YEARS !! This is the impression you leave me with : You've deliberately created a system to milk people from their money, by not notifying them on monthly charges even when they are not using your service, at -all-. I've been in a situation before with O2 when I wasn't aware I was being charged. This was prior to them sending online invoices. All it took was a call, and I was fully refunded for 9 months and apologised to. That's why I stick with O2, and with Adobe, and with Google, and gladly give them my money voluntarily. Because they are in the business of serving their customers, and not using cheap tactics to keep charging them and then refusing to refund when absolutely -no- services have been used for 5 years !!! You will probably keep my money, and somehow I doubt I am the first person to've fallen victim to policy of yours. But I am sure more people will read this review, so I'll at least let some people know of how you unfairly act towards customers. Again - I never -used- your services for 5 years. I never asked for cancellation because I had -no- idea I was being charged. first I heard about it was now, by a monthly invoice you sent me...5 years after you started charging me ! *Update* I have emailed you and am awaiting for your help in the matter - I hope to be treated with respect, as a customer who has been charged for 5 years over services never used. *New Update* 3 days later and still no email after being asked to directly email efax for support. Hopefully I'll hear from them soon. *Final Update* I was able to speak with a helpful customer support, who refunded me the full amount for services not used. I felt valued and understood as a customer, and I can happily give eFax 4/5 stars. Mind you, they didn't 'buy' my good review; in the end, they could've ignored me and lived with just a bad trustpilot review. Instead, Fiona Meagan-Boulay refunded me without asking me to remove my bad review. I am doing this as a thanks to her - 4/5, one star off because it took days to speak to a helpful person. This should've been done on the very first line of support. Thank you for your help, Fiona.

Rowena was helpful and friendly

The fax service is as expected. although their cancellation policy is a pain to work with. If you need to cancel, you are REQUIRED to call or chat with them and cannot do so online by yourself. I reached out to them via the 'Reach out to us' section about my cancellation and no one bothered responding. Next thing I know, they charged me an additional month's subscription fee. This is ridiculous, would not recommend due to the hassle of cancellation and eating up their customer's money unethically. Update: One of efax's representative reached out to me and resolved the issue. My refund was initiated the same day I wrote this review. Impressed by their promptness.

Ho avuto problemi con la disdetta del contratto ma dopo aver provato più volte a contattare un operatore al numero indicato sul sito ho scritto una mail alla casella di assistenza, sono stato richiamato e ho proceduto regolarmente telefonicamente

After a short wait, I was connected to Rowena A. She was able to answer question concerning disabling efax number for a former employee. Her chat session was quick and painless.