eFaxReviews of efax.com

Response from eFaxSep 17, 2020

Hello Jeff, Thank you so much for taking your time to send us your honest feedback and we very much appreciate your great review. We currently do provide direct online cancellation throughout North America and are working to expand the feature globally. Currently we offer cancellation via 24/7 online chat, phone support, email, mobile App and Social Support. We are so pleased that Rowena was on hand to assist you with your request and that she such a great did a great. Should you have any additional questions or concerns, please let us know or message our Social Team directly at [email protected] and they will be happy to help. Many Thanks. Stay safe and healthy, eFax Support Team

Response from eFaxAug 4, 2020

Hello Paul Eyermann, Thank you for your honest feedback and review. We do provide German support at 498005891892 as well as you can reach out t to us through our live chat support at https://www.efax.ca/contact. Please message the Social Team at [email protected] and they will be happy to assist you further and verify all account details for you. Many Thanks. Stay safe and healthy, eFax Support Team Google Translate: Hallo Paul Eyermann, Vielen Dank für Ihr ehrliches Feedback und Ihre Bewertung. Wir bieten deutschen Support unter 498005891892 an. Sie können uns auch über unseren Live-Chat-Support unter https://www.efax.ca/contact erreichen. Bitte senden Sie eine Nachricht an das Social Team unter [email protected]. Es hilft Ihnen gerne weiter und überprüft alle Kontodaten für Sie. Danke vielmals. Bleib sicher und gesund, eFax-Support-Team

Response from eFaxAug 24, 2020

Hello Roxy, Thanks so very much much for taking the time to send us such a wonderful and heartfelt review in regards to the level of service provided by Rowena. We greatly appreciate your feedback and feedback and do apologize for the longer than normal wait times yesterday. Should you have any additional questions or require further support, please message our Social Team directly at [email protected] as they will be happy to help right. Many Thanks. Stay safe and healthy, eFax Support Team

Response from eFaxJun 26, 2020

Hi Erik Fantastic to read about your interaction with Erica (Colombian lady) earlier. We are also delighted she was able to assist you so nicely and that she made your day :-). Should you have any additional questions or require us in the future, please let us know or message our Social Team directly at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team

Response from eFaxJun 12, 2020

Hello Liutingting, Thanks so much for your honest feedback and through review. We are delighted to hear that our Social Team and Fiona was able to assist you through Facebook with your account. We will be happy to provide you additional support and detailed instructions & tips should you wish to resume service and utilize faxing to send from the secure website at https://tw.efax.com/efax/internet_fax_FAQ , our mobile App and all registered emails you wish to add to the account. Please feel free to message our Social Team directly at [email protected] if you would like further assistance or they can request someone to contact you in Chinese. Our Taiwanese Customer Support Team is available M-F 7 am-4 pm at 0080 114 7044 and by emailing them at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team

Response from eFaxJun 4, 2020

Hello Jackie, We are delighted to read your feedback regarding your recent chat experience with Hardeep and are so pleased that she was able to assist you so quickly and provide you the necessary instructions to help resolve the the issue at hand. Should you have any additional questions or require further support, please let us know or message our Social Team at [email protected] . Many Thanks. Stay safe and healthy, eFax Support Team

Response from eFaxMay 29, 2020

Hello CB, We so very much appreciate you taking the time to send us such a great and honest review of both the service and of our Customer Service. We are delighted in reading that you received friendly and helpful support when having faxing issues and when requesting to close the account. We are sorry to see you go at this time but shoudl your faxing needs change, we would love to have you back. You can reach out to us at any time or message our Social Team at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team

Response from eFaxMay 29, 2020

Hello Sue, Thank you for the update and for the feedback as we shall relay this to our management team. In your case we had escalated the refund request to ensure the matter was resolved for you and we greatly appreciate you taking the time to update your post. Many Thanks again and stay well. eFax Support Team