eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

eFax reviews

Showing 210 reviews with 1 star · Clear filters

Sarah G.
Dec 26, 2024
Absolutely terrible experience
Absolutely terrible experience. I purchased a monthly subscription, and there was a glitch in the system that wouldn't let me login once--there was a problem with their change password feature, which I corroborated to them with a video. I asked to cancel my subscription and requested a refund, given that I had never once been able to login. They refused to give me a refund and kept on trying to upsell me on services. I even asked them whether keeping my $9.95 was worth a poor review, and they seemed to think yes.
Response from eFaxDec 26, 2024
Hello Sarah, this is certainly not the impression we wish for you to have, We will defiantly work with you to resolve this matter, but in order to do that we need some account information . Please send an email to [email protected] from the primary billing email address on file with your account details, so we may address this matter for you. Many Thanks, eFax Support Team
Jerry C.
Dec 18, 2024
DO NOT USE. They make it impossible to cancel…
They make it impossible to cancel the account. Their "help" says to go to a place on your account and select cancel... but it does not exist on my account in both of their "old" and "new" website. I call their customer service and they heavily suggest writing an email or using online chat. I wait on the phone and no one ever answers, just endless hold. The chat is no better, it said there were "3 people ahead of me"... for over an hour. Then it said 2 people, then the chat closed down by their "bot" saying to try again later. This has happened several times now and I have had to resort to telling my credit card company to not pay them. A Google search reveals my experience is very common and it is very obvious that this is willful and an intentional "dark pattern". They have even charged me late fees when I cannot even get in contact to cancel. You can sign up in 5 minutes, but it takes hours to try and cancel. This is a terrible way to treat customers, especially one who only needs to send a fax once every 3 years. Shame on this company for treating me this way.
Response from eFaxDec 18, 2024
Hello Jerry, this is certainly not the impression we wish for you to have, If your account is in a good standing means you do not have any past due amount the option for cancellation will be available otherwise you will not see the option to cancel and you need to call us or you may email us to close the account. I can resolve all the issues you are having if you message us with your account details at [email protected] and we would be happy to assist further. Many Thanks, Stay safe and healthy, eFax Support Team
Charlotte C.
Dec 16, 2024
I was not impressed by the web site and…
I was not impressed by the web site and how difficult it was to cancel my order, but when I called a lovely lady called Iria M in customer service, She could not have been nicer or more helpfull.
Response from eFaxDec 18, 2024
Hello Charlotte, this is certainly not the impression we wish for you to have, If your account is in a good standing. Means you do not have any past due amount the option for cancellation will be available and can close the account immediately otherwise you will not see the option to cancel and you will need to call us or you may email us to close the account. I can resolve all the issues you are having if you message us with your account details at [email protected] and we would be happy to assist further. Many Thanks, Stay safe and healthy, eFax Support Team
dina
Nov 9, 2024
STAY AWAY - SCAMMED
Terrible customer service and very misleading first month trial offer. I was charged $5 for the first month with an additional $10 for 3 faxes that encountered a busy signal. I was told this is stated in the welcome email. They're a scam and charged $35 for one month of faxes with less than 170 pages.
Response from eFaxNov 10, 2024
Hello Dina, This is certainly not the impression we wish for you to have. We will defiantly work with you to resolve this matter, but in order to do that we need some account information . Please send an email to [email protected] from the primary billing email address on file with your account details, so we may address this matter for you. Many Thanks, eFax Support Team
michael
Oct 7, 2024
No customer service
the company has discontinued live person customer support...good luck emailing them..you might hear something in a week...avoid this company...they are too difficult to work with Unbelievable: I put up a negative review and the company responded within 8 hours, but trying to get my account cancelled has dragged on for several weeks...this is a really poorly run operation that should worry more about customer satisfaction than company reputation
Response from eFaxOct 7, 2024
Hello Michael, This is not the impression we wish for you to have. 24/7 phone support is available for our eFax clients in addition to chat and email support. Kindly message us at [email protected] with your eFax number or account details so we resolve this matter for you. Many Thanks, eFax Support Team
Jessica S.
Aug 26, 2024
Seems like a scam
Never received a confirmation number about havijg the servic3 no fax number info couldnt log in customer service was rude when i asked for a refund on a service i wasnt even able to use, would not reccomend, now im out money for a service I couldnt use, wasnt offered help to try and log in at that point either.
Response from eFaxAug 26, 2024
Hello Jessica, This is certainly not the impression we wish for you to have. We strive to ensure that all of our Customers have the opportunity to utilize the service to their satisfaction. Please send an email to [email protected] from the primary billing email address on file with your account details, so we may address this matter for you. Many Thanks, eFax Support Team
Kevin de la T.
Aug 13, 2024
eFax are predators
eFax has predatory, intentionally difficult processes to cancel accounts. It requires several steps and access to several different mediums to accomplish. Myself and a couple other sister companies I work with have all filed FCC complaints. Stay away from eFax.
Response from eFaxAug 13, 2024
Hello, Kevin de la Torre, This is most definitely not the experience that we wish you to have. You may cancel your account directly via your website log-in or by reaching out to our 24/7 Phone and Chat support. Instructions are available on this link https://www.efax.com/cancel and should you require further assistance, please feel free to message us at [email protected] with your account details and we would be happy to assist! Sincerely, eFax Support Team
Simon M.
Mar 12, 2024
Felicidad de la vida
Felicidad de la vida
Response from eFaxMar 13, 2024
Hello Simon, We would like to ensure that you have a wonderful experience when utilizing our service. Please message our team at [email protected] with your account details, so we may assist you further. Many thanks, eFax Support Team

eFaxReviews of efax.com

About eFax

About these reviews

More in IT & Communication

South Beach Geek

hackrepair.com

Polar Chefs

Sonix

eFaxReviews of efax.com

eFax reviews

Absolutely terrible experience

DO NOT USE. They make it impossible to cancel…

I was not impressed by the web site and…

STAY AWAY - SCAMMED

No customer service

Seems like a scam

eFax are predators

Felicidad de la vida

About eFax

About these reviews

More in IT & Communication

South Beach Geek

hackrepair.com

Polar Chefs

Sonix

eFax reviews

Absolutely terrible experience

DO NOT USE. They make it impossible to cancel…

I was not impressed by the web site and…

STAY AWAY - SCAMMED

No customer service

Seems like a scam

eFax are predators

Felicidad de la vida