eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eFax reviews

Showing 1,940 reviews with 5 stars · Clear filters

Alberto G.
Oct 19, 2023
I called to get clarification for a... billing issue
I called to get clarification for a billing charge that was unfamiliar to me. Minh answered my call and provided the details I needed to understand what was going on. Minh was also great in helping me update my account and was mindful of communicating the amount of time it would take to complete the update. Minh truly made me feel like I was well taken care of. Thank you.
Response from eFaxOct 19, 2023
Hello Alberto. Thank you for the positive comments. We are happy to hear that Minh was able to resolve your issue. Your feedback is always welcome at [email protected]. Old ways don't open new doors! eFax Support team
PRG
Oct 17, 2023
Sorting out Fax Issue
Reference: 60478658 Elizabeth V was great and very helpful about sorting out our issue. The issue has been sorted in a very quick and helpful manner. Greatly appreciated. The PRG Partnership
Response from eFaxOct 17, 2023
We are glad to hear the issue is resolved, PRG, and appreciate you taking the time to leave such a great review! If you need any further assistance, please do not hesitate to reach out to us at [email protected] and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team
Cristal
Oct 17, 2023
Glenn R
Glenn R. was awesome it was a pleasure speaking with Glenn R. He handled my issue very quickly. Glenn R. was professional courteous polite understanding and very delightful. Glenn R. has great customer service skills and is an asset to efax. Give Glenn R. a raise because he really deserves it! Glenn R. went above and beyond to make sure my issue was resolved immediately. Thank you GlennR. keep up the good work and great attitude! I’m very happy with the outcome Thanks to Glenn R.
Response from eFaxOct 17, 2023
We are thrilled to hear about your experience, Cristal, and will be sure to pass your kind words along to Glenn! We appreciate you taking the time to leave such a great review, and share your thoughts! If you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team
David G.
Oct 11, 2023
Glenn R--Great Work, brother!!
Glenn R. was extremely quick, professional and resolved my questions immediately. Thank you, Glenn.
Response from eFaxOct 11, 2023
We are thrilled to hear about your experience, and appreciate you taking the time to share your thoughts, David! We will be sure to pass along your kind words to Glenn, and if you need any further assistance please do not hesitate to reach out to us at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
Raymond J.
Oct 3, 2023
The Rep was patient and professional…
The Rep was patient and professional and did a great job with limited info I was able to provided him
Response from eFaxOct 3, 2023
We are glad to hear about your experience, Raymond! We will be sure to pass your kind words along to Minh, and if you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team
Marvin R.
Sep 28, 2023
I had a medical dental emergency and my…
I had a medical dental emergency and my insurance company insisted on communicating medical records by fax only. I complied using efax trial period, successfully. There were there when I needed them and the fax went through effortlessly. highly recommend.
Response from eFaxSep 28, 2023
Thank you Marvin, for the 5-star review. We are happy to hear that we were able to provide you the necessary service to assist with your medical emergency. If you have any questions or concerns, please message us at [email protected]. Old ways do not open new doors! eFax Support Team
Allan Mindell R.
Sep 27, 2023
Ariel with efax is terrific
Ariel is terrific. She helped solve the problem with my account quickly, confidently and efficiently. It was a real pleasure.
Response from eFaxSep 27, 2023
We appreciate the great review, Allan, and will be sure to pass along the great feedback to Ariel! If you need any further assistance, please do not hesitate to reach out to us at [email protected] and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team
Sandy
Sep 27, 2023
Exceptional service from Lohita
Lohita was kind, patient and very helpful to cancel my deceased husbands eFax account and request a refund. She was understanding of my situation and very professional in handling my issue. I’m very grateful she was my customer care person. It was worth the wait to have her help me.
Response from eFaxSep 27, 2023
We are sorry to see you go, Sandy, but appreciate you leaving such a great review! We will be sure to pass your kind words along to Lohita, and should you need any further assistance, please do not hesitate to let us know at [email protected] and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team

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I called to get clarification for a... billing issue

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Glenn R

Glenn R--Great Work, brother!!

The Rep was patient and professional…

I had a medical dental emergency and my…

Ariel with efax is terrific

Exceptional service from Lohita