eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About eFax

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

Dec 29, 2024

Interface is impossible to use

I've been with this service a long, long time. Over the years, as they have 'upgraded' their interface it has become more and more difficult to use. This morning I am trying to send a very important medical fax. First it wouldn't let me add this medical office as a contact. Only after multiple tries did I get a pop-up that I needed to add a first name to the contact info. So, I did that and composed the fax. I put in a message and attached the file that had the necessary forms. Then the 'Send Face' button greys out and I can't send the fax. So, i click the help button. One of the choices is to go to their support website and start a chat. But first you have to fill out a form. I do that but. But, when I click to 'submit' I get error messages that the form is not correct. It's simple form! It asks for name, account number, email and t his a radio button classifying your issue. I clicked 'technical'. I complete and file complex tax returns with greater ease than sending a fax. This shouldn't be! I'm starting to look for another fax provider.

Response from eFaxDec 29, 2024

Hello FK, This is certainly not the impression we wish for you to have. We strive to ensure that all of our Customers have the opportunity to utilize the service to their satisfaction. I believe the browser that you are using could have issues with cache and cookies. If you clear cache and cookies on the browser you are using you may be able to access and send your fax without any issues or try to run your browser in Incognito Mode if possible in that case you are bypassing the cache and cookies on your browser. We always suggest using it. I also would like to mansion to you that you also have the ability to use your email address that you have set up on your email sending list to send faxes from please see below for information: Sending Faxes via e-mail; Create a new email. Enter the fax number in the email address field followed [email protected] using the format [email protected]. For example, [email protected] where 1 is the Country code to US or Canada, 888 is the Area code and 5551212 is the dialing number. Attach the documents to be faxed by selecting insert from the File menu. They will be faxed in the order they were attached. Click to send the email. You will receive a confirmation email when the fax has been delivered. Note: You can fax most file types by email. Please send an email to [email protected] from the primary billing email address on file with your account details, so we may address this matter for you. Many Thanks, eFax Support Team

eFax reviews

Showing 210 reviews with 1 star · Clear filters

Evian Vazquez G.
Feb 13, 2025
Imposible de utilizar
Me registro el primer día y los fax que intento enviar no se mandan, al día siguiente intento volver a entrar a mi cuenta y ya no se me reconoce. Intento recuperar la contraseña y el correo que supuestamente debería llegarme no aparece por ningún lado. Con todo ello, es imposible cancelar la suscripción debido a que no puedes ni siquiera acceder a tu cuenta. Espero que alguien lea esto y se digne a ayudarme porque el servicio no es el esperado.
Response from eFaxFeb 16, 2025
Hola Evian, esta no es ciertamente la impresión que deseamos que tengas y lamentamos mucho que hayas tenido problemas para acceder a tu cuenta. Los clientes de eFax tienen la posibilidad de cancelar en línea en cualquier momento que deseen no continuar con el servicio y también pueden comunicarse con nosotros en cualquier momento a través del chat, correo electrónico o llamando al soporte telefónico las 24 horas, los 7 días de la semana al: Para obtener asistencia inmediata, comuníquese con nuestro Departamento de atención al cliente al 1-800-287-3499 (internacional de EE. UU.), +442039497354 (internacional del Reino Unido), +442031474872 (internacional del Reino Unido) o 353-1-6564919 (Irlanda), 349-1-2907909 (España). Estamos abiertos 24 horas al día, 7 días a la semana. Definitivamente trabajaremos con usted para resolver este asunto, pero para hacerlo necesitamos cierta información de la cuenta. Envíe un correo electrónico a [email protected] desde la dirección de correo electrónico de facturación principal registrada con los detalles de su cuenta, para que podamos abordar este asunto por usted. Muchas gracias, Equipo de soporte de eFax
George
Feb 8, 2025
I was a longtime trustfax.com user
I was a longtime trustfax.com user. If there was an issue I could call support. Now it seems that eFax swallowed trustfax.com If I go to the trustfax.com website it resolves to efax.com/ trustfax. I can log into my account but there is no support. I've made support tickets and have not received a response. I sent an email as on the webpage to support at trustfax.com and no response. The efax.com website has no way to contact a live person. C'mon efax get your sh!t together - your customer service is difficult to find and it was an awful transition for the trustfax.com users you inherited. ADDENDUM: After efax contacted me below with an address for customer support, I emailed them. That was 2+ days ago, but I still have not heard back.
Response from eFaxFeb 9, 2025
Hello George, This is certainly not the impression we wish for you to have and we are very sorry to hear you had issues communicating with us. Our service for Trust fax platform is only by Chat and email and there is no live person available. Please send an email to [email protected] from the primary billing email address on your Trust fax account and we will be more than happy to resolve any issues you are having on your trust fax account. We look forward to hearing back from you. Sincerely, eFax Support Team
Wendy S.
Feb 7, 2025
I wrote a complaint about Efax charging…
I wrote a complaint about Efax charging me excessively on 12/23/2024. This is after several phone calls and chats trying to remedy the issue. On 1/15/2025 they actually posted a lie indicating they haven't received my request via email. I forwarded the complaint again on 1/16/2025 to no response. Instead it looks like they've hired people to log into trust Pilot to add fake reviews to improve their score. I just want someone from this company to take time to review my concern and resolve it.
Response from eFaxFeb 7, 2025
Hello Wendy, we have attempted to reach out to you but you have not responded to our email message sent to you dated 01-15-2025. We will send you a follow-up again. Your account is currently exceeding its allocated pages by 1500 pages which incurred excessive usage. Please respond to our emails or reach out to our 24/7 Phone support at any time at your own convenience or message us at [email protected] and we would be happy to assist you in providing you additional options as your current consumer account may need a higher-rated plan or a corporate plan. We look forward to hearing back from you. Sincerely, eFax Support Team
Hallie H.
Feb 5, 2025
Deceptive Billing Practices
I have been billed for eFax for over two years without ever using the service. They never sent a monthly email notifying me of the charges, and at some point, they even increased the rate—without any prior notice. They simply kept charging my account. When I tried to cancel, I discovered that the only way to do so was by providing my fax number—a number I have never used and do not even know. This deliberately makes it difficult for customers to cancel. To make matters worse, their initial response was a generic apology without offering any real resolution. Then, instead of addressing the issue, they attempted to discredit my review by questioning whether I was even a customer—trying to get Trustpilot to remove my feedback. Now it all makes sense! eFax is actively working to suppress real customer reviews to hide their deceptive practices. DO NOT TRUST THIS COMPANY! If you're considering their service, think twice before falling into their billing trap.
Response from eFaxFeb 6, 2025
Hello Hallie, this is certainly not the impression we wish for you to have and we are very sorry to hear you had issues getting your account cancelled. eFax customers have the ability to cancel online any time they wish not to continue with the service and also you may reach us any time via chat, Email or by calling 24/7 phone support. The primary email address on the customer's account will be receiving the invoices and emails regarding any upcoming changes to their service. if you can not see the emails in your inbox you maybe have them in the spam folder. We will defiantly work with you to resolve this matter, but in order to do that we need some account information. Please send an email to [email protected] from the primary billing email address on file with your account details, so we may address this matter for you. Many Thanks, eFax Support Team
Josh
Feb 3, 2025
Don't sign up
Don't sign up, it's a scam! I had to cancel my credit card in order for them to stop charging me every month. Here is what I tried: 1. Online cancellation form: they just send an automated response but do nothing 2. Call their number in Sweden: it doesn't exist 3. Call their support number in California: they cut off the call every time 4. Reset my password through email: they don't send the link to reset 5. Tried to use online Chat: they wanted my fax number but rejected my input
Response from eFaxFeb 6, 2025
Hello Josh, this is certainly not the impression we wish for you to have and we are very sorry to hear you had issues communicating with us. We will defiantly work with you to resolve this matter, but in order to do that we need some account information . Please send an email to [email protected] from the primary billing email address on file with your account details, so we may address this matter for you. Many Thanks, eFax Support Team
Michelle G.
Jan 29, 2025
Deceptive Billing
The original offer of $5 is very misleading. You think you will be paying $5 a month for the service, but then they start charging you almost $20 a month with no email notification of the change in the billing amount or even when the charge will be made to your account. When I looked for the information to contact them, I got a very snarky representative who argued that this is what I signed up for. However, as I asserted that my understanding was for $5 a month and have not used the service since my original fax, I was met with...well it says it on our website. No, this was NOT evident on the site when I signed up, nor was it reiterated at each billing cycle. Steer clear of giving these people your bank information. They will rob you. If I could give efax 0 stars I would.
Response from eFaxJan 29, 2025
Hello Michelle, This is certainly not the impression we wish for you to have. We are sorry for the misunderstanding. We usually start with the free trial for 5 dollars and it will go back to your regular plan that you selected when you signed up for the service. I need to resolve all the issues you are having and if you could please send an email to [email protected] from the primary billing email address on file with your account details, so we may address this matter for you. Many Thanks, eFax Support Team
client
Jan 9, 2025
You can port your number in, but forget about porting it out
I ported to efax a cell number I wanted to keep alive while working abroad. I rarely used the service. But when it was time to port the number out, it was a nightmare. I would not touch efax services again, even with a 30-ft pole. Their customer service is non-existent, and their requirement to port your number to another provider is draconian. My current internet provider (Xfinity) refused to comply with their burdensome requirements, and I had to go to another mobile company (T-Mobile) with a higher service to finally port the number I initially ported in.
Response from eFaxJan 9, 2025
Hello Client, we are glad that your issue has been resolved. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Sincerely, eFax Support Team ^RA
FK
Dec 29, 2024
Interface is impossible to use
I've been with this service a long, long time. Over the years, as they have 'upgraded' their interface it has become more and more difficult to use. This morning I am trying to send a very important medical fax. First it wouldn't let me add this medical office as a contact. Only after multiple tries did I get a pop-up that I needed to add a first name to the contact info. So, I did that and composed the fax. I put in a message and attached the file that had the necessary forms. Then the 'Send Face' button greys out and I can't send the fax. So, i click the help button. One of the choices is to go to their support website and start a chat. But first you have to fill out a form. I do that but. But, when I click to 'submit' I get error messages that the form is not correct. It's simple form! It asks for name, account number, email and t his a radio button classifying your issue. I clicked 'technical'. I complete and file complex tax returns with greater ease than sending a fax. This shouldn't be! I'm starting to look for another fax provider.
Response from eFaxDec 29, 2024
Hello FK, This is certainly not the impression we wish for you to have. We strive to ensure that all of our Customers have the opportunity to utilize the service to their satisfaction. I believe the browser that you are using could have issues with cache and cookies. If you clear cache and cookies on the browser you are using you may be able to access and send your fax without any issues or try to run your browser in Incognito Mode if possible in that case you are bypassing the cache and cookies on your browser. We always suggest using it. I also would like to mansion to you that you also have the ability to use your email address that you have set up on your email sending list to send faxes from please see below for information: Sending Faxes via e-mail; Create a new email. Enter the fax number in the email address field followed [email protected] using the format [email protected]. For example, [email protected] where 1 is the Country code to US or Canada, 888 is the Area code and 5551212 is the dialing number. Attach the documents to be faxed by selecting insert from the File menu. They will be faxed in the order they were attached. Click to send the email. You will receive a confirmation email when the fax has been delivered. Note: You can fax most file types by email. Please send an email to [email protected] from the primary billing email address on file with your account details, so we may address this matter for you. Many Thanks, eFax Support Team

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You can port your number in, but forget about porting it out

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