eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Jeffrey R.
Great helpful service. Resolved my problem!
Response from eFaxFeb 1, 2024
Thank you for the positive review, Jeffrey. We are pleased to learn that Azim was able to assist you in resolving your issue and provide your great service. Your feedback is always welcome and appreciated. Should you have any further questions or concerns, please message us at [email protected]. An obstacle is only a stepping stone. eFax Support Team
JoAnn G.
Other than a long hold, this was a very good experience. I changed my credit card and reduced my monthly fee.
Response from eFaxFeb 1, 2024
Thank you JoAnn for the positive review. Your feedback is always appreciated and will be passed along. if you have any further questions or concerns, please message us at [email protected]. An obstacle is only a stepping stone. eFax Support Team
D.
Mandip was excellent - very patient and knowledgeable in completing my task.
Response from eFaxJan 31, 2024
Thank you for taking the time to share your thoughts, D! We appreciate the great review, and will be sure to let Mandip know! If you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! eFax Support Team
Ira B.
Though somewhat difficult to get to a human being, once I did they were very professional and helpful.
Response from eFaxJan 31, 2024
We are glad to hear about your experience with our rep, Ira, but sorry to hear you had difficulty reaching them! If you need any assistance in future please do not hesitate to reach out to us by email at [email protected] and we will be happy to help! eFax Support Team
Curtis R. Q.
When calling efax support Mr. Russ Hann was very knowledgeable, polite and extremely helpful. I would like to thank your company for having such an individual such as Mr. Hann working for your team. He is awesome and that’s not made up this is Curt from Brooklyn !
Response from eFaxJan 30, 2024
Thank you so much for your feedback Curtus R. and we are very pleased to hear that Russ provided you with excellent assistance! We will ensure to forward your feedback to Russ. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks! Sincerely, eFax Support Team
Caroline D.
I signed up for the wrong efax level, and realized it as soon as I had submitted the payment. I called the support line and got Nicole in Customer Support. She was very helpful and patient. She resolved my issue very quickly! Great customer support!
Response from eFaxJan 30, 2024
Thank you for letting us know about your experience Carolina, we are glad to hear the issue has been resolved, and will be sure to pass along your kind words to Nicole. should you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help. eFax Support Team
Tom D.
Rep very helpful
Response from eFaxJan 29, 2024
We are glad to hear about your experience, Tom, and appreciate the great review! We will be sure to let Russ know, and if you have any further questions or concerns please do not hesitate to reach out at [email protected] and we will be happy to help! eFax Support Team
Dorte S.
I have had great help and quick assistance from the eFax staff.
Response from eFaxJan 29, 2024
We are glad to hear about your experience, Dorte, and appreciate you taking the time to provide us with such a great review! We will be sure to let Simona know about your wonderful feedback, and if you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! eFax Support Team
