eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 1,940 reviews with 5 stars · Clear filters
Steve H.
My customer service rep went above and beyond, she was awesome.
Response from eFaxFeb 9, 2024
We are thrilled to hear about your experience, Steve! We will be sure to let Elizabeth know, and if you have any further questions or concerns please do not hesitate to reach out to us at [email protected] and we will be happy to help! eFax Support
Mimi
My customer support representative Minh was outstanding in establishing my account, explaining the process, and following up with me to ensure everything went smoothly. E-fax is extremely convenient with immediate send/receive features, cost-effective, and seamless. Minh was professional, knowledgeable, courteous, and customer-oriented and 10 stars to him and E-fax! A great service overall.
Response from eFaxFeb 8, 2024
Thank you so much for your feedback Mimi. and we are very pleased to hear that Minh provided you with excellent assistance! We will ensure to forward your feedback to Minh Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks! Sincerely, eFax Support Team
Wendy B.
Glenn was amazing. He was very patient with me and was able to help me within the first 2 min of the call. Kudos to Glenn!!!
Response from eFaxFeb 8, 2024
We are thrilled to hear about your experience, Wendy, and appreciate you taking the time to provide such a great review! We will be sure to let Glenn know about your kind words, and if you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! eFax Support
CH
Thank You Minh for canceling additional charges by closing the efax account. You were very helpful
Response from eFaxFeb 6, 2024
We are sorry to see you go, CH, but are glad to have assisted smoothly in the process! We will be sure to let Minh know, and if you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! eFax Support Team
Ernest K.
Customer service rep handled my issue very quickly and efficiently.
Response from eFaxFeb 6, 2024
We are glad to hear about your experience, Ernest, and appreciate you taking the time to provide us with such a great review! If you need any further assistance, please do not hesitate to reach out to us at [email protected] and we will be happy to help! eFax Support Team
Greg B.
Iraia M provided diligent and thorough customer service, in a friendly and patient manner. - Regards, Greg
Response from eFaxFeb 5, 2024
We are happy to hear about your experience, Greg, and appreciate you taking the time to provide us with such a great review! We will be sure to share your kind words with Iraia, and if you need any further assistance with your account, please do not hesitate to reach out to us at [email protected] and we will be happy to help! eFax Support Team
JustAnswer Customer Malcolm B Weaver J.
technical support engineer was patient and resolved issue on 1st call . . . she was going to call me back but fortunately all confirmation of two faxes came in shortly while we were talking on the phone . . . this was amazing customer service . . . she should get a raise immediately .! .! .!
Response from eFaxFeb 5, 2024
Thank you so much for your feedback Malcolm Weaver, Jr. and we are very pleased to hear that raia Menendez provided you with excellent assistance! We will ensure to forward your feedback toIraia Menendez. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks! Sincerely, eFax Support Team
Alistair
The customer services staff are responsive and helpful. Especially: Jayeshree Ramchandur and Lia Dragus. Thanks for your help and advice.
Response from eFaxFeb 2, 2024
Thank you Alistair for taking the time to leave us a 5-star review, We are very thrilled to hear that you had a pleasant experience with Jayeshree and Lia, Thank you for acknowledging their assistance. If you have any further questions or concerns, please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, eFax Support Team
