eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Amy L.
Glaiza was very patient and helpful
Response from eFaxFeb 14, 2024
We are glad to hear about your experience, Amy, and appreciate you taking the time to provide us with such a great review! We will be sure to let Glaiza know about your wonderful feedback, and should you need any further assistance let us know at [email protected] and we will be happy to help! eFax Support Team
Mark
Nicoleta went above and beyond to solve my issue and make sure my account was completely up to date.
Response from eFaxFeb 13, 2024
Thank you Mark for taking the time to leave us a 5-star review. We are very pleased to hear that Nicoleta was able to resolved the issue quickly. Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team
Jude
I was assisted by Elizabeth V. who was very professional and supportive!
Response from eFaxFeb 13, 2024
Thank you so much for your excellent feedback Jude as well as the amazing review! We will be sure to pass your kind words along to Elizabeth V, and if you have any other questions or concerns, please do not hesitate to reach out to us at [email protected] and we will be happy to help! Many Thanks, eFax Support Team
Danut T.
Eveldina was very helpful and prompt in helping me cancel my account because I didn’t need it anymore.
Response from eFaxFeb 13, 2024
Thank you Danut Tiprigan for taking the time to leave us a 5-star review, we will certainly pass this wonderful feedback to Eveldina If you ever need our service and assistance again in the future, feel free to reach us out at [email protected], Wishing you all the best in your retirement! Many Thanks, Stay safe and healthy, eFax Support Team
David Johnson M.
The phone call was answered promptly and the error message was solved.
Response from eFaxFeb 13, 2024
Thank you David for this great review, we will certainly pass this wonderful feedback to Minh and if you need any further assistance please do not hesitate to reach out to us at [email protected]. Many Thanks, Stay safe and healthy, eFax Support Team
Roscoe C.
Ms. Mercer provided a Phenomenal Customer Service Experience on February 11, 2024 while updating my payment method.
Response from eFaxFeb 12, 2024
Thank you Roscoe for taking the time to leave us a 5-star review. We are very thrilled to hear that you had a pleasant experience with Mercer. Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team
Evelyn G.
Contacted efax on 2/9/24 because I was being billed for 2 accounts and needed just one efax hipaa compliant account. Spoke with Elizabeth V who listened to me, went above and beyond to resolve my issues and is bilingual like me. One of the best customer services experience I’ve had. Thank you.
Response from eFaxFeb 11, 2024
Hello Evelyn. Thank you for the positive feedback. We are happy to hear that Elizabeth was able to resolve your issue so well. Your comments will be passed along. If you have any further questions or concerns, please message us at [email protected] An obstacle is only a stepping stone. eFax Support Team
LG
Simona, Customer Service Agent, was professional and provided excellent customer service. Thank you!
Response from eFaxFeb 9, 2024
Thank you LG for taking the time to leave us a 5-star review. We are very thrilled to hear that you had a pleasant experience with Simona, Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team
