eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eFax reviews

Showing 132 reviews with 4 stars · Clear filters

Private Cardiology P.
Jan 20, 2022
Chatbot not great, but Glaiza was very helpful.
I eventually got through the Chatbot - although I got duplicate responses and it showed duplicates of whatever I types, which made it a little confusing - and then was in touch with Glaiza C. who helped me to do what I wanted to without any problems and nice and quickly. Please note that your chatbot does not like UK (& presumably other countries) phone numbers, which can be very frustrtaing to try & get past!
Response from eFaxJan 20, 2022
Hello Private Cardiology. We are happy to hear that Glaiza was able to quickly resolve your issue. It is unfortunate that your experience with the chatbot was less than satisfactory. Your feedback will be passed on. If you should experience any further issues please message us at [email protected]. Thanks and stay safe, eFax Support Team
Fergus G.
Jan 18, 2022
SPF Problem
Was having trouble sending faxes, but Stefan was able to assist and resolve the issue satisfactorily. Many thanks! Very helpful :-)
Response from eFaxJan 18, 2022
We are glad to hear the sending issue has been resolved, Fergus! We will be sure to let Stefan know about this review, and should you need any further assistance please let us know at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
Christopher
Dec 16, 2021
Lyra was very helpful with support by…
Lyra was very helpful with support by chat
Response from eFaxDec 16, 2021
Thank you for taking the time to leave a review Christopher. We always appreciate feedback and would like to know what we could have done to earn the 5th star. If you have any concerns or questions please feel free to message us at [email protected] Enjoy a safe and happy holiday, efax Support Team
Guillermina P.
Nov 30, 2021
English is not my first language
English is not my first language, so I would really appreciate if you mey offer customer services in Spanish, also it took me almost 1 hour to contact customer services, due to the option for customer services (option 2, in the customer number yo offer for Mexico, says the dialing was not right.) I recommend you to take care of that. The agent was kind and helpful even though I told her that english is not my first language, she was so patient. thanks for that.
Response from eFaxNov 30, 2021
Thank you for the feedback Guillermina. We appreciate you taking the time to suggest improvements. We are always trying to improve our level of service and your comments will be passed on. If you require any further assistance, please message us at socialsupport@efax and we will be happy to assist you. The best gift you can give your family is a healthy you. efax Support Team
Emkay**
Nov 19, 2021
Very helpful app
Very helpful app, actually. Even offered me a more affordable plan when I was about to cancel as my income recently decreased significantly. Customer service responded promptly and answered my question clearly and concisely. It costs me 25 cents a page to have something printed out at Staples and only 10 cents/page if I send over 10 pages a month with this fax program. Had some crucial docs to send and no fax. So glad I found e-fax!
Response from eFaxNov 19, 2021
Thank you so much for your wonderful feedback Emkay. We appreciate you for sharing your experience here with us Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Ginger S.
Oct 9, 2021
New requirements about SPF applicability
There are new requirements about SPF starting November 1, 2021. I am pretty good at tech, but ot a techie. I do not understand what I need to do to make my email compatible with the new requirements. I use gmail for my email. I don't have my own namehere.login. Does this apply to me? That was not made clear. Nor were the instructions on how to set up my SPF.
Response from eFaxOct 10, 2021
Hello Ginger. SPF is the acronym for Sender Policy Framework. It helps protect your domain against spoofing, and helps to prevent your outgoing messages from being marked as spam. Typically Google mail will have this enabled. The SPF requirement is of course only applicable when faxing directly via email. There are no changes to faxing via the website. If you have any further questions or concerns please message us at [email protected]. The best gift you can give your family is a healthy you. efax Support Team
CSMITH
Oct 6, 2021
Had answer from support contact Joke…
Had answer from support contact Joke quickly It was a good experience and information provided beneficial
Response from eFaxOct 6, 2021
Thank you for taking the time to provide us with such a great review, CSmith! We will be sure to pass your feedback along to Joke, and should you need any further assistance please do not hesitate to reach out to us at [email protected] ! The best gift you can give your family is a healthy you. efax Support Team
Cheryl H.
Aug 20, 2021
This is not what I was expecting
This is not what I was expecting. I was trying to save a trip out to send a fax. It become more than I wanted to get into and since I dont fax that often, would not benefit me. I immediately cancelled without any hassle.
Response from eFaxAug 20, 2021
Thank you so much for your feedback Cheryl. We appreciate you for sharing your experience here with us and should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks. Stay safe and healthy, eFax Support Team

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Chatbot not great, but Glaiza was very helpful.

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This is not what I was expecting

About eFax

About these reviews

More in IT & Communication

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eFax reviews

Chatbot not great, but Glaiza was very helpful.

SPF Problem

Lyra was very helpful with support by…

English is not my first language

Very helpful app

New requirements about SPF applicability

Had answer from support contact Joke…

This is not what I was expecting