eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Michael F.
Very pleased. Responded and resolved right away
Response from eFaxJul 13, 2026
Thank you so much for your amazing feedback Michael, and we are very pleased to hear that your issue was resolved right away. If you require any assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks You eFax Support Team ^MQ
Katherine R.
I was having trouble with my bank processing the payment for my annual subscription to the e-fax service so I called customer service and spoke with Elizabeth V. She was able to take my payment over the phone and quickly provided me with a receipt and transaction details. I have been an efax customer for 5 years and I have always been very happy with the service.
Response from eFaxJul 13, 2026
Thank you so much for your wonderful feedback, Katherine! We're delighted to hear that Elizabeth was able to assist you with your request. We also truly appreciate your loyalty. If you ever need any assistance, please don't hesitate to contact us at [email protected]. We'll be happy to help! Thanks You eFax Support Team ^MQ
Carlos Rutilio V.
Hello, I really happy with the assistance Ms. Elizabeth provided me. Best regards,
Response from eFaxJul 1, 2026
Thank you so much for your amazing feedback Carlos, and we are very pleased to hear that Elizabeth was able to assist you with your request. If you require any assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks You eFax Support Team ^MQ
Yvette S.
Minh, Representative was polite and knowledgeable about my request. He took care of the issue immediately We need more customer service kind people like Minh. Thank you
Response from eFaxJul 1, 2026
Thank you so much for your amazing feedback Yvette, and we are very pleased to hear that Minh was able to assist you with your request. If you require any assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks You eFax Support Team ^MQ
Andrew J Aronson, M.
I have been a subscriber to efax since soon after it opened for business, in the late 1990s. Today I called in because I had recently received an invoice for my efax service which didn't appear correct. I called and spoke with Ella who confirmed that the invoice sent from an alleged company called med pulse was in fact a scam. Not only was the invoice for an amound almost double what I pay yearly, but it included no contact information for med pulse which was a giveaway for me. Every reputable organizations include their contact information. Ella was personable, gracious and went over how to fax from my email account which I had never used and will be a great help. Ella gets 5 stars or more for her patient manner and knowledge about efax. She went over my account to see if I had any additional questions or concerns which I appreciated. Wonderful telephone experience, Much appreciated Andrew J Aronson MD
Response from eFaxJun 16, 2026
Thank you so much for your amazing feedback Andrew, and we are very pleased to hear that Ella provided you with an excellent assistance! We appreciate you for sharing your experience and if you require any assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks again! eFax Support Team ^RA
SESINANDY P.
Iraya, is a nice and knowledgeable representative, she knows what she is doing. The issue with my eFax was resolved right away. Thank you Iraya for the job well done.
Response from eFaxJun 16, 2026
Thank you so much for your excellent feedback Sesinandy! We appreciate you for sharing your experience and we are very happy to hear that Iraia provided you with an amazing assistance! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks again! eFax Support Team ^RA
Sammie T.
Ella did a excellent job handling my request for cancellation keep up the good work.
Response from eFaxJun 12, 2026
Thank you so much for your amazing feedback Sammie, and we are very pleased to hear that Ella did a wonderful job assisting you with your request. If you require any assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks again! eFax Support Team ^RA
Christopher
A few years back my companies CFO set our escrow department up with an eFax account. Well, he retired some time ago and as the IT admin there was a recent request for me to add an additional line to the account. This was the first conversation that I've had with eFax. My experience with the representative, Minh, was everything I hoped it would be. All of my concerns addressed, all of my questions answered and every actionable item taken care of on one call. Five stars!
Response from eFaxJun 4, 2026
Thank you so much for your excellent feedback, Christopher. We are very pleased to hear that Minh provided you with an excellent service! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks again! eFax Support Team ^RA
