eFaxReviews of efax.com

Response from eFaxJul 10, 2025

Thank you for your feedback, and we sincerely apologize for any confusion or inconvenience you've experienced. We understand your concern regarding the visibility of fax progress and the associated charges. our system does not display real-time progress updates while a fax is in transmission. However, if a fax fails, you will typically be notified within 30 seconds of the attempt. If the fax is successfully delivered, a confirmation email will be sent to the address on file. Regarding billing, our system calculates charges based on both the number of pages and the transmission time with 60 seconds of transmission time counted as one page for billing purposes. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, eFax Support Team ^MQ

Response from eFaxJun 25, 2025

Hello Peter, Thank you for your feedback. We are very sorry to hear about the inconvenience you encountered, and we appreciate the chance to provide more information on how our service works. Incoming faxes are automatically delivered to your account regardless of length. Unfortunately, we don’t have a way to notify you in advance of the number of pages being sent before the fax is received. For this reason, it’s always a good idea to communicate with the sender in advance especially if there's a possibility the document may be large to avoid unexpected charges. We understand your concerns, especially when it comes to unexpected large faxes like medical records or wrong numbers. While we don’t currently offer the option to preview or reject incoming faxes before they are processed. Thank you for your feedback, and we're truly sorry to see you go. Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, eFax Support Team ^MQ

Response from eFaxJun 18, 2025

Hello Jaime, We are very sorry to hear about the trouble you've experienced trying to gain access to your account, and we sincerely apologize for the frustration this has caused. We do have live support available via phone and chat, and we’re here to help. In order to assist you further, please provide your account information. If possible, kindly send us an email from the primary email address associated with your account at: [email protected] This helps us verify your identity and ensures we can provide the appropriate support. Thank you for your patience, and we appreciate your continued loyalty. Many Thanks, eFax Support Team ^MQ

Response from eFaxJun 4, 2025

Hello Lynn Lavertu. Thank you for providing information and confirming that your review is not related to our eFax Consumer Service. We would highly recommend that you reach out to our Sister Company eFax Corporate, for further assistance in order to resolve your billing issue. Otherwise, please do not hesitate to reach out to us via [email protected] if you need more information. Sincerely, eFax Support Team ^RA

Response from eFaxMay 21, 2025

Hello Kim, We're truly sorry to hear about the trouble you've had trying to cancel your account—this is not the experience we want for any of our users. To clarify, if your account has no past-due balance and you're on a monthly plan (not an annual subscription), you should be able to cancel directly from your Billing tab. Here's how: Log in to your account. Go to update account or account details then Billing tab. If eligible, you’ll see the option to cancel your subscription. If you still don’t see the cancellation option or are running into issues, please double-check that your balance is clear and that you're not on an annual plan. If everything looks good and the option still isn’t visible, we’d be happy to assist further—please message us at: [email protected] and we would be happy to assist! We appreciate your patience and want to make this right. Many Thanks, Stay safe and healthy, eFax Support Team ^MQ

Response from eFaxMay 21, 2025

Hello Kristen, We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. We understand how frustrating unexpected charges and technical issues can be. For any charges including overage fees. An invoice is sent to the email address on file, and billing details should be viewable under your account's Billing section. If you didn’t receive a notification or don’t see the charges listed, we’d like to investigate that for you. As for the multiple fax sends and the spam you mentioned, that is definitely not the experience we intend to deliver. We take these issues seriously and would appreciate the chance to review the specifics with you. If you've canceled but were still billed, we’d like to look into that right away to make it right. Please contact us directly at [email protected] with your account details so we can resolve this for you as quickly as possible. Thank you again for your feedback—it helps us improve our service. Many Thanks, Stay safe and healthy, eFax Support Team ^MQ

Response from eFaxApr 27, 2025

Hello Debbie We're truly sorry to hear about your frustrating experience and appreciate you taking the time to share your feedback. We understand how billing transparency is crucial, and we're actively working to make our usage and fee calculations clearer upfront. To help clarify: our system calculates fax pages based on 60-second transmission increments. This is outlined in our terms, but we recognize that this may not have been as visible as it should be during signup. This information is located on the welcome email that you received with your credentials for your eFax account. We never want customers to feel surprised by charges, and your feedback is invaluable in helping us improve communication around our pricing. If you’re open to it, we’d love the opportunity to make this right. Please send an email to [email protected] from the primary billing email address on file with your account details, so we may address this matter for you. Many Thanks, eFax Support Team ^MQ

Response from eFaxApr 24, 2025

Hello Joe, this is certainly not the impression we wish for you to have and we are very sorry to hear you had issues communicating with us. We will defiantly work with you to resolve this matter, but in order to do that we need some account information . Please send an email to [email protected] from the primary billing email address on file with your account details, so we may address this matter for you. Many Thanks, eFax Support Team ^MQ