eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Clyde F.
Customer service is very responsive prompt and concise
Response from eFaxSep 25, 2024
Hello Clyde, Thank you so much for sharing your feedback regarding your recent experience with Mercer. We are sorry to see you go at this time but should you ever need our services in the future, please don't hesitate to message us at [email protected] as we would love to assist you again. Many Thanks, eFax Support Team
Adel
Steffan helped me to send one fax today which I've been struggling for the last three days and taught me a new method how to send a fax by my e-mail!
Response from eFaxSep 23, 2024
Many thanks, Adel for the wonderful feedback and top-notch review regarding your interaction with Stefan. We are delighted that he assisted you with your account and taught you how to send faxes through email. We also have a mobile app available for iOS and Android to send and receive faxes. Should you have any additional questions or require further assistance, please message us anytime at [email protected]. Many Thanks. eFax Support Team
Martin L.
Elizabeth assistem me in all the matters I needed promptly and politely. The e-fax service works correctly and without any problems
Response from eFaxSep 17, 2024
Thanks so much, Martin for the wonderful feedback and 5-star review regarding your recent interaction with Elizabeth. We are delighted that you were provided with such prompt and polite assistance and that our service is working for you without any issues. Please reach out to us anytime at [email protected] should you have any questions or require any additional support. Many Thanks, eFax Support Team
Rodney R.
I had trouble with signing in today to renew my account for another year. Your service agent Mariana S. was very polite and very knowledgeable. She was easy to work with and she took care of my problem. A pleasant service experience. She is an asset to your company! Kindest regards!
Response from eFaxSep 16, 2024
Thank you so much Rodney for taking time out of your day to share your fantastic feedback with us. We greatly appreciate the top-notch review as well. We will be sure to let Marijana know how pleased you were with the level of support she provided today. Please let us know if you require any additional assistance by messaging us anytime at [email protected] as we are always here to help. Many Thanks, eFax Support Team
Mary K.
The representative's name who assisted me is KELLEY. I received this survey with that name. Well, KELLEY was doing a FANTASTIC job. She was so nice, polite, helpful, she is really committed with eFax and its customer service. CONGRATULATIONS TO HER.
Response from eFaxSep 15, 2024
Hello Mary, Thank you so much for the wonderful feedback regarding your recent interaction with Kelley. We are very happy to hear that Kelley was Fantastic and helpful in assisting you with your account needs. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
Dionne D.
Eria was above and beyond helpful. Thank you so much!
Response from eFaxSep 13, 2024
Hello Dionne, Thank you so much for the wonderful feedback regarding your recent interaction with Eria. We are very happy to hear that Eria was helpful in assisting you with your account needs. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
astradwick
Quick Costumer Service
Response from eFaxSep 13, 2024
Hello Astradwick, Thank you so much for the wonderful feedback regarding your recent interaction with our Customer service agent. We are very happy to hear that customer service agent was quick and helpful in assisting you with your account needs. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
Mohammad Monir K.
I m great supporter of this App. I always recommend it to my friends and my family. Last week, I mistakenly put wrong email ID when I was helping someone to make her account. So my card was charged with fear that it will happen every month. I wrote email to help desk. Ms. Elizabeth responded promptly. She reverted payment and also cancelled wrong email ID. In past I also got great support from Efax team.
Response from eFaxSep 13, 2024
Hello Mohammad, Thank you so much for the wonderful feedback regarding your recent interaction with Elizabeth. We are very happy to hear that Elizabeth was helpful in assisting you with your account needs. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
