eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eFax reviews

Showing 1,940 reviews with 5 stars · Clear filters

Karla D S.
Oct 2, 2024
Saul did a fantastic job helping me to…
Saul did a fantastic job helping me to send over my EIN application. Thank you for all of your help. Frustration aborted.😀
Response from eFaxOct 2, 2024
Hello Karla, Thank you so much for the wonderful feedback regarding your recent interaction with Saul. We are very happy to hear that Saul was very helpful in assisting you with your account needs. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
Saul G.
Oct 2, 2024
GREAT CUSTOMER SERVICE
EXTREMELY HELPFULL WITH RESETTING MY NEW PASSWORD AND EMAIL ADDRESS. GREAT KNOWLEDGE WITH THE SYSTEM, AND WALKED ME THRU ON THE FULL PROCESS. COULD NOT BE HAPPIED. THANK YOU E-FAX
Response from eFaxOct 2, 2024
Hello Saul, Thank you so much for the wonderful feedback regarding your recent interaction with our customer service. We are very happy to hear that our customer service were very helpful in assisting you with your account needs. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
Robin M.
Oct 1, 2024
The Rep was amazing
The Rep was amazing, but oh God, I can't remember her name. She helped me get logged in after trying forever... and I was the one messing it up. Lol. She was super sweet and patient.
Response from eFaxOct 2, 2024
Hello Robin, Thank you so much for the wonderful feedback regarding your recent interaction with our customer service representative. We are very happy to hear that our customer service representative was very helpful in assisting you with your account needs and get you logged into your account. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
Marco
Sep 27, 2024
I had a great experience with Iraia M
I had a great experience with Iraia M. today. Not only she helped me with retrieving my credentials but also recommended a more suitable plan according to my usage, this new plan meant substantial savings on my yearly subscription. She was very polite and professional. Thank you!
Response from eFaxSep 29, 2024
Hello Marco, Thank you so much for the wonderful feedback regarding your recent interaction with Iraia. We are very happy to hear that Iraia was polite, professional and helpful in assisting you with your account needs. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
Mary C.
Sep 27, 2024
Thanks very much to Elizabeth!
Thanks very much to Elizabeth for her help. Very helpful, fixed my problem. She's was courteous, prompt and most importantly, attentive to my issue. Thanks Elizabeth! Keep up the good work.
Response from eFaxSep 29, 2024
Thanks so much, Mary for the wonderful feedback and 5-star review regarding your recent interaction with Elizabeth. We are very happy to hear that Elizabeth was courteous and helpful in assisting you with your account needs. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
Melissa R.
Sep 26, 2024
Marjana was very helpful
Marjana was very helpful! But I wish I could have canceled my subscription on my own.
Response from eFaxSep 26, 2024
Hello Melissa, Thank you so much for the wonderful feedback regarding your recent interaction with Marjana. We are very happy to hear that Marjana was helpful in assisting you with your account needs. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
Dara N.
Sep 26, 2024
Great service and helpful advice!
Great service and helpful advice!
Response from eFaxSep 26, 2024
Hello Dara, Thank you so much for the wonderful feedback regarding your recent interaction with our customer service. We are very happy to hear that our customer service representative was helpful in assisting you with your account needs. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
Andy A.
Sep 26, 2024
I couldn't log in
I couldn't log in nor reset my password. After going through 20 levels of automated response - you guys need to make that better - I finally got through to Elizabeth V who was courteous, professional, knowledgeable and walked me through resetting everything.
Response from eFaxSep 26, 2024
Hello Andy, Thank you so much for the wonderful feedback regarding your recent interaction with Elizabeth. We are very happy to hear that Elizabeth was helpful, courteous, professional and knowledgeable in assisting you with your account needs. We always work on making our system better and easy to use. Thank you for the feedback. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team

eFaxReviews of efax.com

About eFax

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Saul did a fantastic job helping me to…

GREAT CUSTOMER SERVICE

The Rep was amazing

I had a great experience with Iraia M

Thanks very much to Elizabeth!

Marjana was very helpful

Great service and helpful advice!

I couldn't log in

About eFax

About these reviews

More in IT & Communication

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Saul did a fantastic job helping me to…

GREAT CUSTOMER SERVICE

The Rep was amazing

I had a great experience with Iraia M

Thanks very much to Elizabeth!

Marjana was very helpful

Great service and helpful advice!

I couldn't log in