eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 1,940 reviews with 5 stars · Clear filters
Ricardo G.
Nicoleta L, was very helpful and knowledgeable.
Response from eFaxOct 29, 2024
Hello Ricardo, Thank you so much for the wonderful feedback and 5-star review regarding your recent interaction with Nicoleta. We will be sure to share your kind words with her. Should you have any other questions or concerns, please let us know at [email protected]. Many Thanks, eFax Support Team
Alexandru F.
The UI looks very bad, but the customer support is very quick and helpful! Ref nr: 61606599 Nicoleta L.
Response from eFaxOct 29, 2024
Thank you, Alexandru for sharing your feedback with us as we greatly appreciate it and will be sharing it with our Developers. We appreciate that Nicoleta was on hand to assist you with your account needs. Should you encounter any additional issues or simply have questions, please feel free to message our Social Team anytime at [email protected]. Many Thanks, eFax Support Team
Donald R.
I called and spoke with Eizabeth regarding an unused account and was hoping that the account could be cancelled. Elizabeth was polite and professional! She made every effort to accommodate me. With Elizabeth's assistance the service account is now cancelled. I look forward to doing business with CCSI eFax again in the future.
Response from eFaxOct 23, 2024
Many thanks, Donald for taking a moment out of your day to share your wonderful feedback with us. We are so pleased that Elizabeth was on hand to assist you with your cancellation. We are sorry to see you go but look forward to having you back as a valued customer in the future. Should you need to reach us at any time, please feel free to message us at [email protected]. All the best, eFax Support Team
Nicholas
helpful phone people. website is iffy at best
Response from eFaxOct 23, 2024
Hello Nicholas, Many thanks for the feedback regarding our wonderful CS agents. We continuously work to improve our website functionality and appreciate hearing from our valued clients like yourself. Should you wish to provide us with additional feedback, please feel free to message us at [email protected]. Please note, with the eFax service, you may also send and receive faxes using our mobile app for iOS and Android as well as from email. Sincerely, eFax Support Team
David H.
The technician took care to understand what difficulties I was having and provided excellent support in helping me resolve them.
Response from eFaxOct 23, 2024
Hello David, Thanks so much for the wonderful feedback and review in regard to your recent interaction with Marijana. We will be sure to share your kind words with her. Please let us know if you require any additional support as you can message us anytime at [email protected]. Many Thanks, eFax Support Team
Raphael
Customer service efficiency - prompt & very pro Elizabeth V
Response from eFaxOct 23, 2024
Thank you so much Raphael for the kind words and terrific review for Elizabeth. We greatly appreciate your taking the time to share your feedback with us. Please feel free to message our team anytime at [email protected] should you have any additional questions or concerns. Many Thanks, eFax Support Team
LAKEISHA
When I attempted to cancel online I was unsuccessful, even after multiple attempts. I was frustrated and I thought that I was going to have to fight someone to cancel the service for me. However, today I called the helpline and Ms. Mercer was very pleasant and provided me with the best customer service. If I need eFax service again in the future I will return just because of my experience with Ms. Mercer.
Response from eFaxOct 23, 2024
Thank you so much Lakeisha for taking time out of your day to send us such wonderful feedback and a top-notch review regarding your interaction with Mercer. We are sorry to see you go but should you ever wish to resume service, please let us know at [email protected] as we would love to have you back. Many Thanks, eFax Support Team
Elizabeth S.
Simona was WONDERFUL! She was able to answer my two questions and resolve my problem with sending faxes. Not just a resolution to my problems but she provided my with 3 possibilities for resolution and stood by to confirm I was able to access them. I really appreciate such clear, calm, and supportive intervention. Thank you,
Response from eFaxOct 23, 2024
WOW! What a fabulous review Elizabeth. THank you so much for sharing your feedback with us regarding your interaction with Simona. We are thrilled she was so on point and was able to answer all of your questions and provide such a concise resolution for you. Feel free to reach out to our Team anytime at [email protected] should you have any additional questions or concerns as we are always here to help. Many Thanks, eFax Support Team
