eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Dr Brian Martin K.
Easy contact. Stefan was very kind and helpful.
Response from eFaxDec 18, 2024
Thank you Brian for taking the time to leave us a 5-star review. We are very thrilled to know that you're satisfied with the service. we will ensure to forward your feedback to Stefan. Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support team
Theodore T.
Megha was EXCEPTIONAL. She went out of her way to assist me. I was ready to cancel my service but decided to leave it open because of Megha, Very caring person.
Response from eFaxDec 18, 2024
Thank you so much Theodore for your wonderful feedback and We appreciate you for sharing your experience here and thank you for your loyalty. We will ensure to forward your feedback to Megha. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Rhonda
I do not use my fax account often, but when the need for fax arises, it is an emergency. Lack of access makes me frantic, so when I called for help today, I was like a crazy woman. Megha went above and beyond to resolve my problem and to keep me calm while she did so. I was amazed at and grateful for her kindness and patience as we worked through the issues (all of which appeared to be my own fault). Tech support sometimes gets a bad rap (often from me), but my experience today was perfect. If every representative were like Megha, I would never complain about tech support again.
Response from eFaxDec 18, 2024
Thank you so much Rhonda for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Megha. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
JJ
My customer service rep, Iraia M.,was a total sweetheart! Helped me with all of my questions, very gracious with me throughout the entire process. She made sure I had all the info I needed. Honestly, if I was her employer, I would give her a huge raise! Thank you, Iraia!
Response from eFaxDec 18, 2024
Thank you so much JJ for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Iraia. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Jim
Excellent service. Very knowledgeable. Very Professional. Very friendly and easy to work with. And this was all on a Sunday morning.
Response from eFaxDec 18, 2024
Thank you so much Jim for your wonderful feedback about Mohd and We appreciate you for sharing your experience here and we are very happy to hear that Mohd was very knowledgeable, very professional, very friendly and easy to work with. we will ensure to forward your feedback to Mohd. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Johnkedrion G.
Eveldina Z helped me and the customer service was beyond what I was expecting. I was walked through everything and even told what to look out for I really enjoyed this interaction and efax is one of the top companies for me. I will recommend it to everyone looking for an online fax company.
Response from eFaxDec 18, 2024
Thank you so much John for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Eveldina. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Peter M.
I was helped by Minh this afternoon. It all went smoothly, and he stayed with me to ensure that the instructions made sense to me and I was able to implement them. Just like it should be.
Response from eFaxDec 4, 2024
Hello Peter, Thank you so much peter for the fantastic feedback regarding your recent interaction with Minh. We are so pleased that Minh was very helpful in assisting you in your account needs. Please feel free to reach out to us anytime at [email protected] should you require any additional support. Many Thanks eFax Support Team
Daniel
Great service, customer care is efficient
Response from eFaxDec 4, 2024
Hello Daniel, Thank you so much Daniel for the fantastic feedback regarding your recent interaction with Our customer care. We are so pleased that our customer care representative was very helpful and efficient in assisting you in your account needs. Please feel free to reach out to us anytime at [email protected] should you require any additional support. Many Thanks eFax Support Team
