Dr Mittens M.
Disgrace
Signed up in an emergency, as our fax copier was down, and we needed somewhere to receive urgent faxes some of our clients send us. Service was useless - still not working hours after receiving welcome emails saying operational. All tests sent to number failed. I found an alternative provider, and this worked a charm. I tried to cancel my service with eFax; no means to do so on their online system. I sent them an email, to which they stated I must call an 0870 number to get their customer service centre to close the account. This in itself is completely unacceptable. From reading other reviews, it is clear that if I call this number, I will never get through to anyone. They have already charged me £9 for another month of use. I am sending them an email now to state they must close the account as per my request, and I will be putting a block on payments with my credit card firm (and insisting on refund). Avoid this company at all costs - their prices aren't even competitive :-(