eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eFax reviews

Showing 1,940 reviews with 5 stars · Clear filters

Angelika Andersson D.
Nov 5, 2018
Ines was very professional
Ines was very professional, calm and helpful. She did a very god job, called me back as she promised and solved my problems. This morning I was very upset and thought that efax was not the right company for me.., Thanks Ines for sorting out the problems and for help quickly. I definitely will recommend your company..,
Response from eFaxNov 5, 2018
Hi Angelika Much thanks for your review, great to read your comments about Ines and we're delighted she has been able to help and support you. We will be sure to let her know you left a review and had such kind comments about her. If you ever need anything in the future please do not hesitate to contact our support team again. Many thanks eFax Support Team
Mat
Oct 30, 2018
5 Sterne | Tops Service | Kunden- & Dienstleistungsorientiert
Ich nutze eFax seit langem und bin mehr als zufrieden. Nicht nur das ich eFax von überall mit meiner persönlichen Faxnummer nutzen kann, es ist auch ein absolut zuverlässiger und kundenorientierter Service, der keine Fragen offenlässt und stets bei jedweder Herausforderung kompetent zur Verfügung steht. - I have been using eFax for a long time and am more than satisfied. Not only can I use eFax from anywhere with my personal fax number, it is also an absolutely reliable and customer-oriented service that leaves no questions unanswered and is always available to help with any challenge.
Response from eFaxOct 31, 2018
Hi Mat Many thanks for your review, we are very happy to hear how reliable you find our service and support. If you ever need anything in the future please do not hesitate to contact our support team again. Many thanks eFax Support Team
Patrick H.
Oct 24, 2018
I have been using Efax for many years…
I have been using Efax for many years and is invaluable to me as I live abroad and my housekeeper can open all my mail in the UK, efax it to me, and within seconds I am reading it all far away. Before Efax the mail was left unopened for many weeks until my return or posted ordinary mail. Support has always been prompt and good. The only issue I have are the spam efaxes . I do not know how the companies get my number but if this is the only downside I will live with it.
Response from eFaxOct 24, 2018
Hi Patrick Really appreciate your review, thank you so much. We are very happy happy to read that the service has been invaluable to you and that support has always been prompt and good also. If you ever need anything in the future please do not hesitate to contact our support team again. Many thanks eFax Support Team
Harlequin M.
Oct 23, 2018
Paula Fernandez of eFax was great with…
Paula Fernandez of eFax was great with her responses, very timely and very helpful!
Response from eFaxOct 23, 2018
Hi Harlequin Manufacturing Thanks for your review. Fantastic to hear Paula was great, timely and helpful with her responses. We will be sure to let her know your feedback and kind comments left. If you ever need anything in the future please do not hesitate to contact our support team again. Many thanks eFax Support Team
MC GROUP I.
Oct 23, 2018
Servizio Ottimo
Servizio Ottimo. In caso di problemi, solerti nelle risposte e molto gentili.
Response from eFaxOct 23, 2018
Ciao MC GROUP ITALY Grazie mille per la sua recensione! Se dovesse avere bisogno d'assistenza in futuro non esiti a contattarci. Grazie mille Servizio clienti eFax
Louise A.
Oct 17, 2018
Really easy to use
Really easy to use Very helpful support - had a query regarding payment set up - support call centre staff answered promptly and resolved my question immediately. Excellent service and very easy to use fax.
Response from eFaxOct 18, 2018
Hi Louise, Thanks so much for submitting your review. Great to hear that you find our service easy to use and that our support team is helpful. Don't hesitate to contact us in the future should you need our help again. Many thanks eFax Support Team
Tom S.
Oct 17, 2018
Na jarenlang tevreden gebruik te hebben…
Na jarenlang tevreden gebruik te hebben gemaakt van jullie diensten had ik een probleem naar aanleiding van de wisseling van een kredietkaart. Na ingebeld te hebben met de Nederlandstalige helpdesk werd ik onmiddellijk geholpen door een zeer vriendelijke- en behulpzame deskmedewerkster. Het probleem was dan ook in no-time van de baan. Perfecte service!
Response from eFaxOct 18, 2018
Beste heer Stappers, Hartelijk dank voor uw feedback in verband met de door ons geleverde dienstverlening en behulpzame deskmedewerkster. Wij hopen van harte dat u naar tevredenheid gebruik zult blijven maken van eFax. Schroom niet om ons weer te contacteren indien u vragen of hulp nodig heeft. Hartelijk dank eFax Support Team
Gary O.
Oct 17, 2018
Stars are for John B
Stars are for John B, he helped me through my issue with the system! Extremely helpful and responds quickly, they need to employ more people like John B!
Response from eFaxOct 18, 2018
Hi Gary, Thank you so much for you nice comments about our customer support advisor John B. and the level of support received. We will make sure to pass on your comments to him. Just to let you know we do have a referral and reward in place. For more info on our referral program, feel free to let us know and we'll be happy to explain. If you ever need anything in the future please do not hesitate to contact our support team again. Many thanks eFax Support Team

eFaxReviews of efax.com

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Ines was very professional

5 Sterne | Tops Service | Kunden- & Dienstleistungsorientiert

I have been using Efax for many years…

Paula Fernandez of eFax was great with…

Servizio Ottimo

Really easy to use

Na jarenlang tevreden gebruik te hebben…

Stars are for John B