eFaxReviews of efax.com

Nul nul nul !! Surtout n'y allez pas ! Je me suis fais arnaqué encore hier avec un prélèvement alors que je les appelé 4 fois pour résilier ! Ils disent qu'un "collègue va vous appeler sous 48h pour résilier" mais jamais ils ne rappellent. Incapables de prononcer un mot de français, ils m'ont redirigé 3 fois d'appel pour tomber sur quelqu'un qui ne sait toujours pas parler français. Allez chez OVH TELECOM c'est le meilleur conseil que je puisse donner

Still no response. I have called, emailed and written old fashioned style! Avoid....

Do not use terrible company having job to cancel account keep getting stupid emails about arrears even though I've asked for account to be cancelled four times save your money

So ein sch-eiß Laden.... BETRUG....BE-TR-ÜG-ER... VORSICHT...... ANWALT EINSCHALTEN.... NEIN... BESSER GAR NICHT DORT ANMELDEN.... FINGER WEG..... ATTENTION.... WARNING.... DO NOT REGISTRIERE THERE ..... Kundenservice nur englischsprachig für das es eine 030 Nummer ist, schon sehr merkwürdig. Nach einer Stunde Weiterleitung- Warteschleife, habe ich aufgelegt weil es mir zu viel wurde..... Das sind So H*rensöhne.... nicht anmelden..... Das ist der schlimmste Horror....

Très mauvais service client parfois injoignable une journée entière. Gros problèmes de fax tronqués jamais résolus et de coupures de fax pendant des jours et l'on n'est jamais averti. Fuyez

I signed up for the trial here in the UK. Deciding that I didn't want the service, I attempted to cancel today. This is what happens. First, you dial the Efax cancellation number given on their FAQs. You then have to select option 1. You end up rerouted to Canada (Ottawa), which can't cancel for you. They can only arrange a call back "within 24 to 48 hours." That is all they are willing to do. The lady in Canada told me that almost all calls to the UK line & option 1 are cancellations, and most get rerouted as the UK line has to handle sales and technical support for all of the products, not just Efax. So your account query is low priority. So I tried calling the same number, but selected option 2 (new sales). It was answered almost immediately, and it was Ireland. The sales agent wasn't supposed to handle cancellations, but she did anyway as she could see I had just talked to Canada. She told me I would get a cancellation email confirmation, which I still haven't received at the time of this writing - but I DID get an immediate email requesting me to take a survey on their customer support services & their product. With all of this, would one think I gave them a glowing response? Not hardly. In this day & age, you should be able to cancel within your online account panel. What a bunch of rubbish. I certainly won't do this again. I mean, are these convoluted requirements to cancel even legal? It seems to me it's deliberate, to frustrate an account holder from cancelling. Shame on them.

De trækker betaling for prøveperiode, selvom jeg har opsagt perioden. De skriver at prøveperiode kun kan opsiges ved telefonisk henvendelse og du får så en medarbejder i Canada eller et andet sted, som ikke forstår hvad du siger og jeg blev viderestillet til europakontor, hvor telefonen bare ringede i det uendelige uden nogen tog den.

Awful. Expensive, outdated software that barely works.