eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
efax.com
Website
efax.com
Category
IT & Communication
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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That young lady who helped me with my first steps in using your services was absolutely awsome.
She gave me a very nice personal impression of working with your business. Thank you!
Rene
Response from eFaxMay 31, 2019
Hi Rene
We are over the moon to hear the young lady who helped you with your first steps using the service was absolutely awesome and that she gave you a great first impression of working with us. The pleasure and the thanks is all ours by the way. If you ever need anything please do let us know and we will be over the moon to answer any questions you might have. P.s Remember to try our other great free features that are included in your service, such as large file sharing, electronic signature and upload document feature. Each are very helpful in your daily life, at the office, on the go, or at home.
Many thanks again
eFax Support Team
PS
Padma S.
I used FB messenger and contacted efax …
I used FB messenger and contacted efax customer service and their response was instant.Highly recommend using this method to contact them.
Response from eFaxMay 29, 2019
Hi Padma
Very happy to read support via FB and customer service was instant and the team were able to help you. Much thanks for your review and If you ever need anything please do let us know and we will be over the moon to answer any questions you might have. P.s Remember to try our other great free features that are included in your service, such as large file sharing, electronic signature and upload document feature. Each are very helpful in your daily life, at the office, on the go, or at home.
Many thanks again
eFax Support Team
CC
Clarke C.
I think efax to my country Liberia is a…
I think efax to my country Liberia is a dream come true. Imagine a whole country without a national fax system? It is indeed a help that bring global happenings right at your door stairs.
It is reliable and transparent as well. Words to me to express how better efax is to me will be like a praise song. They are excellent.
James S. Bassie
Clarke Cafe
Response from eFaxMay 28, 2019
Hi Clarke Cafe
We are so happy to read your review and thank you so much for taking the time to complete, its really very much appreciated. Great to read how reliable and transparent you find it too. If you ever need anything please do let us know and we will be over the moon to answer any questions you might have. P.s Remember to try our other great free features that are included in your service, such as large file sharing, electronic signature and upload document feature. Each are very helpful in your daily life, at the office, on the go, or at home.
Many thanks again
eFax Support Team
MA
Myth A.
Very great customer service through…
Very great customer service through Twitter. Thanks.
Response from eFaxMay 27, 2019
Hi Myth
We are so happy the social media team gave you a great service and that were able to help. Feel free to contact us again via Twitter, email or phone and we will be over the moon to assist.
Many thanks
eFax Support Team
TB
Tobias B.
Sorry to leave eFax
Sorry to leave eFax, as I don't have the need for a fax right now. However, if I do have the need for a virtual fax again in the future, I will be sure to start again with eFax.
Customer support during account cancellation was smooth and service minded. In case you are having a bad day, just ask for Lia in European customer support.
The cancellation process was fairly straight forward:
– Email support with your account details
– Then call the number received to confirm
Response from eFaxMay 22, 2019
Hi Tobias
Thanks for your review, sorry to see you leave also and thank you so much for being our customer. If things change for you in the future please do feel free to sign back up with us as we would be delighted to have you back. We will ensure to pass your feedback to Lia also, she will be so happy with your comments and delighted she was able to support.
Many thanks and all the best for the future
eFax Support Team
MP
Marisa P.
John B.
John B.
An amazing company! John was so refreshing on the phone he was able to explain my billing with such ease! Been using this fax company for my business for years and love the customer service and attention to my needs!
Response from eFaxMay 21, 2019
Hi Marisa
Wow thank you so much for your kind words and review, we are over the moon you like the service and have had such a great experience. If you ever need anything please do let us know and we will be over the moon to answer any questions you might have. P.s Remember to try our other great free features that are included in your service, such as large file sharing, electronic signature and upload document feature. Each are very helpful in your daily life, at the office, on the go, or at home.
Many thanks again
eFax Support Team
CA
Claude A.
Un accès très rapide à une personne…
Un accès très rapide à une personne compétente et patiente qui a réglé mes problèmes avec simplicité et gentillesse.
Response from eFaxMay 21, 2019
Bonjour Claude
Merci beaucoup pour les 5 étoiles et votre commentaire, très apprécié! Si vous avez besoin de quoi que ce soit à l'avenir, n'hésitez pas à nous contacter un membre de notre équipe se fera le plaisir de vous aider.
Merci encore, cordialement
L'équipe eReceptionist
CF
Christina F.
Änderung der Bewertung ins positive
Meine Bewertung habe ich in positiv geändert, da ich heute tatsächlich einen Anruf bekommen habe und mein Konto geschlossen wurde. Das Gespräch war sehr nett und ich habe im Anschluss eine Mail bekommen, dass mein Konto geschlossen ist.
Die Sicherheitsabfragen wurden mir erklärt und ich kann verstehen, dass man sich als Unternehmen darüber absichern möchte.
Vorsicht Abzocke,
versuche schon länger zu kündigen. Immer die gleiche Standardmail, dass man sich telefonisch melden soll. Meine letzte Kündigung ist vom 11.05.19 und wieder eine Email, dass man sich telefonisch melden sollte, um mein Konto zu schließen. Nur, dass man unter der Nummer keinen erreicht und wenn, dann passiert nichts. Mein Konto ist gar nicht mehr aktiv. Es gibt in Deutschland ein Gerichtsurteil zur telefonischen Kündigungsbestätigung: Landgericht Kiel (Urteil vom 09.04.2015, Az. 15 O 99/14)
Ich werde rechtliche Schritte einleiten und einen Anwalt beauftragen.
Interessanter Weise wurden keine telefonischen Bestätigung benötigt bei der Kreditkartennummer.
Response from eFaxMay 16, 2019
Hallo Christina
Vielen Dank für Ihre Bewertung. Es tut uns leid, dass Sie nicht glücklich sind und Probleme hatten, uns zu erreichen. Wir können sehen, dass Sie uns am 05.11.19 um 16.33 Uhr eine E-Mail gesendet haben. Am 05.11.19 um 16.58 Uhr wurde eine Antwort gesendet, in der Sie gebeten wurden, uns unter der Nummer 49 (0) 800 589 1892 anzurufen.
Die Option zum Kündigen per E-Mail ist verfügbar. Wir möchten jedoch zuerst mit unseren Kunden sprechen, bevor wir schließen, damit wir die Sicherheitsdetails überprüfen und sicherstellen können, dass wir mit dem Kontoinhaber sprechen.
Wenn eine Antwort an uns gesendet wurde, die besagt, dass Sie Probleme beim Anrufen hatten, würden wir Sie gerne anrufen, oder wir hätten die Sicherheitsinformationen per E-Mail überprüfen und Ihre Anfrage bearbeiten können. Wir werden sicherstellen, dass Ihnen am Morgen jemand antwortet, um die Angelegenheit zu verfolgen und für Sie zu lösen.
Danke vielmals
eFax-Support-Team
