eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eFax reviews

Showing 1,940 reviews with 5 stars · Clear filters

Maximilian G.
Sep 7, 2019
Kündigung?
eFax bietet einen tollen online Fax-Service und das ist mittlerweile selten. Nun möchte ich den Service aber kündigen, aber die Hotline ist quasi unerreichbar und auf eMails wird mit Verweis auf die Hotline verwiesen, was auch verständlich ist, dass man sich ausweisen soll. Nun habe ich per Mail nochmals gekündigt und meinen Ausweis angehängt, aber es kam keine Antwort. Update: Alles Tutti Frutti, hat nur etwas länger gedauert ;)
Response from eFaxSep 7, 2019
Hallo Maximilian Vielen Dank für Ihre Bewertung Am Montag wird sich jemand vom Support-Team mit Ihnen in Verbindung setzen, um Ihnen weiterzuhelfen. Danke vielmals eFax Support-Team
Erica T.
Sep 7, 2019
Fiona with the social support team was…
Fiona with the social support team was absolutely amazing. She was truly a pleasure to work with and handled my issue with understanding and compassion. She replied quickly to my initial contact and ensured that my issue was fully taken care of. It's not often you receive such outstanding customer service.
Response from eFaxSep 7, 2019
Hi Erica Fantastic to read Fiona was so helpful and ensured that your issue was fully taken care of, we will be sure to pass on your kind words and let her know how great you thought she was. If there is anything further we can help you with in the future please do feel free to let us know and we will be more than happy to help you. Many thanks again eFax Support Team
Tonia W.
Sep 5, 2019
The app does what it says and the…
The app does what it says and the company listened to my suggestion. I appriciate businesses that do that.
Response from eFaxSep 7, 2019
Hi Tonia Thank you so much for review and feedback, we are delighted you like the app and our service. If there is anything further we can help you with in the future please do feel free to let us know and we will be more than happy to help you. Many thanks again eFax Support Team
Mr Miles S.
Sep 5, 2019
What a brilliant way to send faxes…
What a brilliant way to send faxes without a fax machine! I'm no computer expert but even I managed to send a fax from my laptop using eFax. I was completely stuck when I needed to fax a legal document but don't have access to a fax machine. Loved the fact that it can still be done from my home.
Response from eFaxSep 7, 2019
Hi Miles We really appreciate your review and are so happy that you think the service is brilliant. If there is anything further we can help you with in the future please do feel free to let us know and we will be more than happy to help you. Many thanks again eFax Support Team
Vitrini Dominique D.
Sep 3, 2019
Straight to the point
Straight to the point, no questions asked.
Response from eFaxSep 7, 2019
Hi Vitrini Dominique Thanks a million for your review. If there is anything further we can help you with in the future please do feel free to let us know and we will be more than happy to help you. Many thanks again eFax Support Team
Kelsey S.
Aug 31, 2019
Andres was a great help!
Andres was a great help!
Response from eFaxSep 2, 2019
Hi Kelsey Thanks so much for your review. Fantastic to read Andres was so helpful. If there is anything further we can help you with in the future please do feel free to let us know and we will be more than happy to help you. Many thanks again eFax Support Team
Fariborz H.
Aug 22, 2019
Best service
I have been using eFax for almost two years to send and receive faxes locally and internationally. I have not experienced any problems. The service has been very efficient and the mobile phone Apps have made it so easy for me to send and receive faxes on the go.I highly recommend it.
Response from eFaxAug 23, 2019
Hi Fariborz Fantastic to read you have been with us for so long and we're delighted you like the service and everything has been working for you. If there is anything further we can help you with in the future please do feel free to let us know and we will be more than happy to help you. P.s Don't forget to try our other great features that are included in your service such as large file sharing, electronic signature and upload document feature. All are free and included in your subscription to help you in your daily life at the office, on the go, or at home. Many thanks again eFax Support Team
Larry B.
Aug 21, 2019
Geat Service, Unchanged After Twenty Years
I needed a fax service, temporarily due to my brother's untimely death, since, as executor, I have had legal documents in need of quick and secure transmission. And I had an ill neighbor whose spouse need medical records transmitted quickly, which I handled with dispatch. Twenty years ago while operating several businesses I used this fax service and felt that verified my current trust and use. And so it has been.
Response from eFaxAug 23, 2019
Hi Larry Very sorry to hear of your news and loss of your brother, our thoughts go out to you and your family during this sad time. We are glad that we were able to be of help during this time and appreciate you taking the time to feedback into us also. Many thanks eFax Support Team

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Fiona with the social support team was…

The app does what it says and the…

What a brilliant way to send faxes…

Straight to the point

Andres was a great help!

Best service

Geat Service, Unchanged After Twenty Years

About eFax

About these reviews

More in IT & Communication

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Polar Chefs

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eFax reviews

Kündigung?

Fiona with the social support team was…

The app does what it says and the…

What a brilliant way to send faxes…

Straight to the point

Andres was a great help!

Best service

Geat Service, Unchanged After Twenty Years