eFaxReviews of efax.com

I tried their fax service and decided to cancel my trial subscription. I went on their web site and logged in and went to the help page. There was a link in the section about cancelling an account. A message box came up and I put in my request to have my account cancelled. Several weeks latter I receive an email about being charged for the next month. I went to their chat line and I was told that in order to cancel my account I either had to call or do an online chat. In any case they would not reverse the charge. Use caution when dealing with this company.

I have been asked to update my comments on efax. After posting a comment here I was contacted by someone from the Company and was able to close the account albeit prior to actual expiry date at my choice as I thought best to do so when. Had the chance! My original comments ONLY referred to the irritating issue of being able to create an account and everything else in minutes run it I am old enough to remember telex it has a similar demise and these are just technical advances in technology. So 20 years plus a good and happy customer irritated by replies to e fax that I needed to call this and that number to close the account. Sorry but it is a common technique with ( mostly American Companies) that’s require this and it seems with the objective of making it harder to close and therefore making it more likely you wont. It should stop. E Fax have to understand that after all the time being a happy customer and happy to recommend the service that was destroyed and spoilt in a flash on trying to close the account remembering that it was being closed for a good reason and not related to any issue with the provision of the service for so long. Putting a review on Trustpilot got action ( well done Trustpilot 5 stars for you!). Make it easy to close in one click. Make it easy to close and you have positive reviews of the service and never know there might be a time when there is a need to provide a fax again. If I had to frankly unless this closure policy was changed I would not. So why not change e fax. The owners of that company ( j2) bought Live Drive in the UK. I have used them for many years too. Had a reasonable reason to close the account same problem except this time they managed to use an out of date credit card and were able to charge my new one! There is always a reason and my conclusion is that they have a proportion of accounts that are not active help by customers that have forgotten they even have an account! There are no reminders of billing coming up to advise and remind customers to review whether they need to continue ( or upgrade they seem to have forgotten that scenario ) , and I am sorry no company orientated to customer service would act like that. Put a cancel button on log into account and THEN you can get a 5 star rating otherwise nothing has changed and I warn existing and potentials customers to be careful what they sign up for and monitor carefully their account.

The system never worked and it is a nightmare to leave them... I am on the phone with a rude "customer service"...

I tried efax free trial but kept getting error messages and it never worked. Emailed customer service to cancel but got no response at all. Had to call them as i noted in the small print that although the free trial was for 30 days, you must cancel within 14 days to not be charged. I rang customer services and a woman told me they cant cancel from there and gave me another number to call their 'customer loyalty' department. This number was never answered for me. It just played music and rang a few times on a constant timed loop. I rang customer services back and spoke to a man who said they could cancel the trial from there! He said it could take up to 24 hours to get the confirmation email. I had to chase again the next day for confirmation but as far as i know it has been cancelled now. The cancellation email arrived about 5 days later. I will still be keeping an eye on my account though for suspicious charges as i do not trust them at all.

De fortsætter med at trække penge efter opsigelse af abonnement, hvilket på andre bedømmelser syntes at være en bevidst forretnings model

Awful company! I have to call on behalf of a friend who is deaf, she tried to cancel by email telling them that she is deaf and can't call them, their silly answer was "CALL US on this number", again she send them an email saying she can't call them on a regular number, their answer again was "to cancel call us on this number". She asked me for help, I've been on the phone for over 1h trying to cancel, the first person I spoke didn't have a clue and transfer me to someone else, I've been on hold for over 1h, I probably will end up contacting the bank to cancel any transactions coming through, as it looks like this company don't allow customers to cancel their membership, definitely make it extremely difficult

Very similar to others - cancellation virtually impossible. I did eventually get through to someone on the phone and they went round in circles trying to avoid actually allowing me to cancel (it took about 15-20 minutes). Eventually accepted the cancellation. Two and half months later found out they are still taking my money. I don't have time to wait on the phone again - specially not after reading that this is standard practice. Luckily my card has now expired - but I'm going to issue a chargeback against them too.

Die Firma Efax hat meinen vorherigen Anbieter Popfax aufgekauft. Mit Popfax waren wir mehr als zufrieden über 12 Jahre. Nach der Übernahme fingen die ersten Probleme an. Kürzlich wurde meine Nummer eingestellt ohne uns beschied zugeben. Bis ich die ersten Anrufe meiner Kunden bekommen habe. Der Image Schaden ist enorm in unser Branche. Auch Briefpapier und Visitenkarten alles für den Müll! Dieser Scheixxladen kann froh sein das ich ihn nicht sofort auf Schadensersatz verklage! Voxxidioxen! Selbst die Mutterfirma j2 Global, Inc. kommt über ein 1 Stern Rating kaum heraus. Hätte ich mich mal vorher Schlau machen sollen was das für Versager sind. Wenn ich nicht mein Geld in 3 Wochen zurückbekomme geht alles zum Anwalt mit einer Schadensersatzklage!