eFaxReviews of efax.com

Expensive! I was with an electronic fax company that was $9.99 per month. Over the last 10 months my bill has ballooned to $18.95 per month. I called support and negotiated for 55 minutes before they finally settled on a price of $60 per year. It's such a waste of time, for both me and for efax company employees. Give me best price at the beginning and let's move on~

I cancelled my request for service online. I was not aware that I was even on the service until a credit card bill arrived announcing 2 months of service. I contacted the company. I was told I should have called to cancel my service. The company will not refund my $37.98. (I tried MyFax first and found it was not possible to use. It is the same company and they refunded my $24.00.) I assumed that EFax provided more features and tried EFax. No luck; so I cancelled. Do not trust the online cancellation procedure of EFax or EFax to correct a situation. *****EFax contacted me and after several emails agreed to make the refund. My suggestion - if you have a problem with EFax, do not call the Customer Service Line. Use Trustpilot to state your problem. This service actually WORKS! Also, do not cancel online. Call the company.

They advertise that you can send a certain number of pages for free at the test trial which I did and was charged 12.-€ for it. Haven't seen sn invoice for it or any other notification. They told me it was charged because the sending took more time. They can claim that obviously afterwards. No control of money for the customer and even though I asked for an invoice several time, nothing. Addition: They refund me the money after posting here ;-) one star more

I've been an eFAX user for more than 25 years, but fax as a means of document transmission has slowly gone down. In addition, for the past year I received several faxes from unknown numbers with advertisement for things I have no interest in - this did NOT happen for at least 24 years prior... So while the going was good, eFAX was very useful, but it has now been bypassed by the many internet document exchange innovations. Thanks for many years of excellent service. but today I cancelled my eFax subscription.

The free trial is a joke. They charged me $40 because of usage whatever that is? Do not use this program A week later: First I have to commend trustpilot! I got an immediate response from the company I was complaining about which is ultra cool. Mandip called me up from eFax and let me know her side of the story and after we discussed the problem she was more than cordial to refund the amount I was charged during the free trial. As I said the charges come from usage which is somewhat explained in the welcome letter from eFax but I thought the charges were after the free trial not during. Maybe they'll change the wording, I'm not sure, but I do know the company responded very well and I'm completely satisfied with the outcome. Thank you eFax and Mandip.

I have been a subscriber with eFax for the past 3 years, ever since they bought out the service I was using. I was told after year 2 that in order to keep the secure fax line I had, I had to upgrade to a more expensive plan. I opted not to. I then asked the CSR to cancel my plan. 6 months later I realized I was still receiving messages about faxes. I called their phone system... got hung up on. Used their online chat... it froze. This all started in July 2021. It is now November, and they've finally cancelled me... only after charging me for another year, and refusing to refund it. Took 3 CSReps today alone. Oh... and try to print out an invoice? Can't. They'll email it to you... I'm still waiting. With all the options out there these days, find another. Update for 11/11/2021 Within 24 hours of the initial posting, I was contacted by eFax Customer Service, who apologized for my experience and offered to make things right. The CSR requested my annual fee be refunded, and ensured that the account was closed properly, and I received the requested emailed invoice. After consideration, I added the additional stars (my initial review was a 1 star). To be fair, the service itself was easy to use, and for general fax needs was fine. Unfortunately, if you need secure fax (HIPAA etc.) you have to pay the upgraded fees, etc. and accessing the documents can be a tad tedious - especially given the amount of spam faxes I received. Sad that it took a bad review to correct things, but at least they did.

Dopo aver aperto l'account e nell'impossibilità di ricevere aiuto via telefonica ho provveduto alla richiesta della chiusura dell'account via mail. Nessuna risposta. dopo 15 giorni mi viene addebitato il costo del servizio. Provo a contattare il servizio cliente telefonicamente, ma non c'è modo di parlare con nessuno, tutti occupati. Contatto via Chat il servizio cliente, in inglese. L'operatrice conferma che provvederà alla chiusura dell'account. Dopo qualche minuto mi arriva email di conferma chiusura account e rimborso dell'addebito. Ma se io non sapessi l'inglese? Come facevo?

The product worked well. No issue with that. The problem came when I went to cancel the service, which they have made into a difficult process and botched. They continued to bill me after I canceled even though I was locked out of using the service. I called customer service and they refused to give me a refund. 1-27-2021 Update -- The company refunded my last payment after I posted my review here. I appreciate eFax taking responsible action, but my rating remains the same.