eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Paul P.
Lyra was very helpful and efficient
Response from eFaxMar 20, 2020
Hello Paul, We are delighted that Lyra was able to assist you today through our online chat and that you found the support provided to by her to be both helpful and efficient. Please don't hesitate to reach out to us should you have any further questions or you may contact our Social Team at [email protected]. Many Thanks and Please Stay Safe. eFax Support Team
Lil
Quick, timely, and appropriate response. thank you.
Response from eFaxMar 18, 2020
Hello Lil, Thanks so much for the excellent review and feedback. We ae so pleased that Lyra was able to assist you today in such and efficient way. If you have any additional questions or require further assistance with the service, please let us know or reach out to our Social Team directly at [email protected] and they will be happy to assist you further. Many Thanks and Stay Safe. eFax Support Team
bluebird1
Lyra was extremely helpful, professional and courteous. Had issue resolved in less than a minute,
Response from eFaxMar 17, 2020
Hello Bluebird1, Thanks so very much for the wonderful and kind review regarding your recent interaction with Lyra through our online chat. We are delighted that Lyra was able to resolve your issue in such a courteous and professional manner. Should you have any further questions please let us know as we are always here to help. Many Thanks and Please Stay Safe, eFax Support Team
Kay
Great customer Service
Response from eFaxMar 17, 2020
Hello Kay, We are delighted to know that you have received such great customer support when contacting us an appreciate you taking the time to send us such an excellent review. Please let us know if there is anything additional we can assist you with or you may contact our Social Team at [email protected] at any time. Many Thanks and Stay Safe. eFax Support Team
Colleen B.
Helpful and pleasant customer service experience.
Response from eFaxMar 17, 2020
Hello Colleen, Thanks so much for the wonderful feedback regarding your call with Russ. We are so pleased to know that he was able to resolve your billing issue in such a pleasant and helpful manner. Should you have any additional questions or require further assistance, please let us know or message our Social Team at [email protected]. Many Thanks and Please Stay Safe. eFax Support Team
Vanessa L.
At first I was bothered by needing to speak with a representative to cancel my account. However, Rowena was extremely helpful and kind. Sad that we no longer need this service, but we will definitely come back if our needs change in the future!
Response from eFaxMar 16, 2020
Hello Vanessa, We are so very appreciative of your wonderful review and are truly sorry to see you leave us. We are thrilled though that Rowena was able to assist you in such a kind and helpful manner while ensuring all your needs were met. Should you need any of our services in the future, please let us know or message our Social Team directly at [email protected] . Many Thanks, eFax Support Team
Lindsay D.
I was using this account for work, but am resigning and do not have a personal need for the account. I reached out via chat support to cancel my account - Glaiza C was fantastic. Very friendly, helpful, and efficient - a couple minutes and my needs were met. I've had a great experience in general with eFax and would recommend.
Response from eFaxMar 13, 2020
Hi Lindsay Awesome review and delighted Glaiza was so helpful today, we wish you the very best for the future and if things ever change for you in the coming weeks or months feel free to sign back up as we would be over the moon to see you back. If you have any additional questions or require further assistance with the service, please let us know or reach out to our Social Team directly at [email protected] and they will be happy to assist you further. Many Thanks eFax Support Team
Dean S.
Easy to use, and easy to cancel if you don’t need the service. I was aided by Rowena A in doing so, and she was very helpful.
Response from eFaxMar 13, 2020
Hi Dean So happy to read how easy to use you found our service and that you had such a great cancellation experience by Rowena who was very helpful. If you have any additional questions or require further assistance with the service, please let us know or reach out to our Social Team directly at [email protected] and they will be happy to assist you further. Many Thanks eFax Support Team
