eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
efax.com
Website
efax.com
Category
IT & Communication
Listed on Five Star Index
2026
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Most recent review: October 2026.
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I stayed beyond the trial and the service was ok, but I found a lower-priced fax service and decided to cancel eFax. I chatted with someone named "Craig" who tried over and over to talk me out of canceling and then he said I would be charged a "pro-rate annual fee" of $36, I think because he signed me up for some other junk without my approval. Then I asked him to type in a link directing me to where it states I am required to pay $36. He said it didn't exist on their website. Incredible. At this point I told him to cancel everything and that if this charge appeared on my bank account, I would dispute it right away. Before I was ready to end the chat, Craig ended it for me.
Poor customer service and I will never order eFax services again, nor will I ever recommend them!
Response from eFaxJan 18, 2019
Hi CleanShaveMan
Many thanks for your review, good to hear overall that the service was ok for you but sorry to hear you have decided to move to a new a provider.
From a training and quality perspective we will be looking into your comments about your interaction (s) with customer service.
We will ensure to have someone reach out seperately to discuss your experience further as providing a great service is very important to us.
Many thanks again
eFax Support Team
AG
Anne G.
Je n'utilise pas ce service et JE VEUX…
Je n'utilise pas ce service et JE VEUX ANNULER CETTE INSCRIPTION!!!
J'ai à appelé maintes reprises le numéro sur leur site: "Si vous souhaitez résilier votre compte eFax®, appelez notre équipe d’Assistance clients au 01 75 90 90 72."
Jamais personne ne répond. Toujours trop de personnes en lignes.
J'ai suivi le message disant d'appeler d'autres langues.
J'ai appelé en Belgique.
On me dit que personne ne peut me répondre ni en francais ni en anglais ni en néerlandais et qu'il faut que je rappelle en France. Sur un autre numéro: 01 75 90 90 56.
Évidemment, c'est pas le bon service et personne ne peut me répondre pour annuler!!! et on va me rappeler.
Jamais eu de rappel dit en passant.
On me donne un numéro en Grande Bretagne UK : +44 20 3949 7354
Je l'appelle mais évidemment, il n'y pas de conseillés pour me répondre
J'en ai marre!!!!!!
Annulez cette inscription de suite et je vais porter plainte au parquet!!!
Merci
Response from eFaxJan 10, 2019
Bonjour,
Désolé d'entendre que vous avez eu des difficultés à nous joindre par téléphone est nous nous en excusons pour tout inconvénient.
Suivie de notre appel cet après-midi par Ola de l'équipe de fidélisation. J'espère que cela a amené votre demande à une solution amiable et si vous avez des questions s'il vous plaît faites-le nous savoir et nous nous ferons un plaisir de vous contacter au plus vite.
En vous remerciant pour votre confiance, nous restons à votre disposition pour toute information complémentaire.
Cordialement,
L'équipe eFax
RL
Robert L.
Signed up as urgently needed to send…
Signed up as urgently needed to send fax and forgot to cancel for 6 months, which is my fault.
However, now I am trying to cancel and have been on hold with the "loyalty team" for 15 minutes and no indication how long I am going to be on hold for. At this rate I will spend another 6 months subscription in phone charges.
There should be a way of cancelling on the website like there is with other subscription services. If the only way of keeping customers is making it really difficult to cancel then it all feels a bit dodgy.
Update - It actually took 30 minutes to get to speak to someone, really poor in 2019.
Response from eFaxJan 2, 2019
Hi Robert,
Thanks your review. We are sorry for any delays in getting through to our Loyalty team, we have been busy especially after the Holiday period and appreciate your patience. We do hope however that everything worked well regards the service of what it was needed for.
Many Thanks,
eFax Support Team
NI
Nick
DO NOT USE
I created a trial account over 6 months ago as I urgently needed to send a fax and had no other option. I had thought I canceled over the phone within the initial 30 days, and just recently found that I have been charged each month since the day I opened the account. I had never actually sent a single fax, as the fax I had sent on a physical machine days prior was located by the recipient before I sent one from eFax. I was charged for 6 months for a service I never used, and when I tried to cancel AGAIN and get refunded, they refused to refund and claimed they do not do refunds as per their policy. I asked that they cancel my account immediately, which they claimed they did (and I even received an email saying it was canceled.) But when I logged back into the account on their website it said my account was still active, my next payment was still scheduled, and my card is still on file and I can't remove it. DO NOT USE THIS SERVICE.
Response from eFaxDec 31, 2018
Hi Nick,
Many thanks for your review, we can indeed see you took out a free trial with us back in May of this year, you mention above in your review you thought you had cancelled over the phone within the trial, if this is the case and you can help us pin point the date and time and or show us a copy of a phone log showing the call was made to us on the date in question, we are more than happy to re-review your refund request, however in the absence of this, we would need to work off the cancel request we see on file, which was done on the 29th December 2018 (which can confirm was closed on the date in question and no further charges will be applicable to be collected).
We will have someone reach back out via email and try to work with you to resolve your dispute , which I am very confident we should be able to do, if you’ve any further questions or queries we will be more than happy to answer and resolve this for you.
Many thanks
eFax Support Team
ML
Matthew L.
Dishonest
I am very disappointed with my experience with efax. They need to make their customers able to cancel via online through their efax account. Having to cancel over the phone or with a live agent is dishonest, antiquated, and inconvenient. It honestly seems like they do it this way because they know that customers have a harder time finding a moment to make a phone call. Therefore they get their auto-payment (which is nonrefundable) before they have time to call and cancel. It is not a security feature. I can cancel every other account I have without talking to a live person (Netflix, Hulu, Amazon, electricity, water). I find this company to be dishonest, unreasonable, and overpriced. I will not be using efax again and I will make sure every person I talk to will know about my experience.
Response from eFaxDec 21, 2018
Dear Matthew,
Thanks for your review and sorry to hear of your experience. The cancel process should be straight forward with a call to ourselves. If you could let us know your fax number or email address used for signup we will look into this for you, we've sent you a private message via Trustpilot which you can reply to.
Many thanks,
eFax Support Team
UPDATE 13/12/2018 - Dear Matthew, we have sent you a follow up via private message yesterday, if you could reply to this we will be able to assist you further. Many thanks, eFax Support Team
UPDATE 14/12/2018 - Hi Matthew, we were able to locate your account and sent you a follow up email, if you could reply to that email we will be able to assist you further. Many thanks, eFax Support Team
Update 21/12/2018 - Hi Matthew, we hope everything is now ok and sorted for you. If you could please reply to the email (s) or private message we have sent you and let us know, that would be most appreciated. If anything further needed, please do let us know also. Many thanks, eFax Support Team
BB
Bailey B.
WONT LET YOU CANCEL
I've been trying to cancel my E Fax account for weeks. First they said i couldn't do it by email because they had to verify who I was. Secondly, there are several incorrect phone numbers on the website. When i finally did get somebody they bounced me off on another number in which I was on hold for twenty minutes then a recording in what i assume was Spanish came on and then cut me off! DO NOT USE THIS SERVICE.
Response from eFaxNov 2, 2018
Hi Bailey
Many thanks for your review, sorry to hear of your experience and issues cancelling with us. From looking at your history we do see you sent us an email on the 9th of October requesting to cancel, we do see a reply was sent back the following day on the 10th of October with the correct UK number to call and provided additional international numbers also in the event calling from another country.
We'll look into your comments regarding incorrect numbers on our site, we do regularly check these so to ensure all are up to date and working, but will most definitely be investigating this and much appreciate you highlighting, i have checked some already and it would appear everything appears to be in working in order.
We have also checked our FAQ page to check the cancel number published there https://www.efax.co.uk/faq and do see the correct number published and dialed it to make sure operational, which it dialed through successfully but we will carry out some further tests. Again many thanks, we really appreciate your feedback, we will also be investigating your comment on hearing a Spanish recording too, as this sounds strange and out of the norm.
Many thanks
eFax Support Team
Update: 2/11/2018 @ 7.29pm - Hi Bailey, Sorry again to hear of your experience, we do see you spoke to Eleonora earlier (from our loyalty team) and can confirm your account has been closed with no charges, by now you will have (or should have received) a cancellation email to confirm closure. Hope everything is now sorted for you & thank you again for the feedback. Many thanks - eFax Support Team
GD
GL D.
Impossible to cancel. Completely crap customer service.
Completely crap customer service.
Absolutely impossible to cancel the service. They require you to phone them to cancel, for "security reasons", but if THAT was the real reason they would require you to phone them to OPEN the account to begin with.
Well, for reason that are none of eFax's concern, I'm unable to use a phone. Which means I can't cancel.
Any attempt to cancel IN WRITING vie email, only result in a boilerplate response, NO matter what you actually tell them in the email.
They also, as an alternative, refer to a "chat", but the link to that chat doesn't work. Some genius at eFax have apparently decided that if your IP isn't in the US, then the chat link instead automatically redirect you to the eFax home page of the country that IP belongs to. So it's impossible to actually reach specific pages, when you're not in the US.
No one actually responds to any questions or concerns; The only response of any communication is the same boilerplate response, directing me to use methods of contact that is IMPOSSIBLE for me to use!
Any kind of online service like this, should OF COURSE have an option directly in the client area to cancel the subscription, which shouldn't need ANY human intervention from their side to actually cancel the service. It's possible to create services, and to upgrade services, all automatically. The ONLY reason to NOT have the same to CANCEL the service, is because the company isn't serious, and their ONLY concern is to make it difficult for the customers to cancel.
If they actually cared even 1% of their customers, they would have an option to cancel the subscription directly in the client area, without the need for human intervention.
This would be both much safer for the customers, making sure the service actually IS cancelled without having to take anyone's word for it, AND would require much less work from the provider side, since they wouldn't need a lot of people handling phone calls and actually input the cancellation in the system.
STAY AWAY FROM THIS SERVICE!
Response from eFaxNov 2, 2018
Hi GL Design
Thanks for your review, sorry to hear of your experience, we have reached out direct via email to follow up with you here and look to assist you further. We are very confident we can assist you here and fully resolve this for you, if there is any other further feedback or anything we can assist you on, please do let us know.
Many thanks
eFax Support Team
Update: 1/11/2018 @ 8.04pm , Hi GL Design, John from our European customer service team has confirmed he reached out by email earlier and advised he will be more than happy to help, if you reply direct to John he will work with you to resolve this matter for you. Many thanks, eFax Support Team
Update: 2/11/2018 @ 7.46pm, Hi GL Design, we just wanted to follow up and see could we assist you further and make sure everything is now ok for you. John has confirmed your account closure and sent an email to acknowlwdge this, we just wanted to reach out and see could we be of any further assistance. Please do let us know or feel free to reach out to [email protected] and our team will liaise with you if there is. Many thanks - eFax Support Team
MM
Matthias M.
eFax makes canceling extremely difficult
eFax makes it extremely difficult for users to cancel their service. There is no way to cancel online, emails get ignored and they keep charging my credit card. I wanted to cancel my account but there is no option in the member area. Apparently they want to make you call their customer service department which seems very odd to me in 2018. It annoys me when a service is wasting my time with tricks like that and I do not recommend their service at all.
Response from eFaxNov 2, 2018
Hi Matthias
Thanks for your review and sorry to hear of your experience. The cancel process should be straight forward with a call to ourselves where our loyalty team will handle your request and process your cancel. I note you mention in your review you had emailed but not had responses, this is something we'd like to look into and investigate further for you. If you could let us know your fax number or email address used for signup we will look into this for you, we've sent you a private message via Trustpilot which you can reply to.
Many thanks again
eFax Support Team
Update: 2/11/2018 @ 7.37pm - Hi Matthias, we just wanted to follow up and see could we assist you further. We sent a private message a few days ago to request your fax number so we could investigate further, unfortunately we did not hear back so wanted to reach out again just to make sure everything is ok. If we can be of further assistance please do let us know or feel free to reach out to [email protected] and our team will liaise with you. Many thanks - eFax Support Team
